More jobs:
Desktop Support
Job in
Richmond, Henrico County, Virginia, 23214, USA
Listed on 2026-05-23
Listing for:
Software Technology, Inc.
Full Time
position Listed on 2026-05-23
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Role:
Desktop Support
Location:
Richmond, VA
Duration:
Long Term contract
Sr Desktop Support Tech.
100% ON SITE from Day One
About the Role- Responding to queries on the phone, via email, in person, or through remote access.
- Offering technical assistance on the delivery, configuration, set up, maintenance, and troubleshooting of computer systems, hardware, and software.
- Training computer users.
- Training other staff on troubleshooting and diagnosing problems.
- Writing and editing documentation about troubleshooting and diagnosing problems.
- Gaining feedback from customers to improve training methods.
- Writing and editing training manuals.
- Running reports and analyzing common complaints and problems.
- Troubleshooting VPN, Networking, and ISP problems.
- Strong working knowledge of computer systems, hardware, and software, including drivers and bios: 6 years.
- Excellent problem-solving, analytical, and team-working skills: 4 years.
- Excellent communication and interpersonal skills: 4 years.
- Demonstrated ability to obtain feedback from customers to improve training methods: 4 years.
- Writing and editing training manuals: 4 years.
- Running reports and analyzing common complaints and problems: 4 years.
- Openness to learning new technologies: 4 years.
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