Management Senior Analyst

Application Management Senior Analyst

Location:

Richmond, Virginia, United States

We are currently seeking an Application Management Senior Analyst to join our team in Richmond, Virginia.

• Flexible working in shifts supporting 24x7 steady state operations.
• Covering business hours 10am-7pm, with off‑hours and weekend on‑call support.
• Individuals understand their area and perform all facets of their role.
• Good analytical and problem‑solving skills; energetic, self‑motivated and self‑sufficient in accomplishing tasks. Have experience with most issues that may arise, although guidance may be required for new assignments or those outside normal scope.
• Participate in troubleshooting and resolution of client problems using integrated data processing and communication solutions. Contribute to root‑cause analysis based on system and incident knowledge.
• Perform a variety of maintenance tasks associated with the support, modification, and updating of hardware and messaging software systems, including software installations, upgrades and tests. Work with senior team members in research, operational studies, design reviews, and technical briefings with clients.
• Flexible to extend beyond work hours toward accomplishing assigned tasks. Regularly exercise discretion and independent judgment on technical matters. Demonstrate working knowledge of systems, tools and procedures to accomplish the job. Build deeper understanding of processes, procedures, customers and organization.

• 3+ years of experience with messaging technologies.
• 3+ years of experience with Microsoft M365 administration and support, Exchange Cloud environment and clients, Outlook (all versions).
• Prior experience in administering/supporting AD and LDAP platforms.
• Experience with ITSM tools/platform to perform request, incident, change and problem management; service management and service level management.
• Steady‑state support to the messaging infrastructure, handling on‑call responsibilities, complex issues, escalations, etc.
• Experience in customer coordination (understand customer needs and provide solutions).

• Troubleshooting skills on end‑user support tasks, recipient’s management, user mailboxes, linked mailbox, distribution groups, room/equipment mailbox, mailbox‑move/permission, import/export client & application troubleshooting, Power Shell commands and server support.
• Service Now experience.

The starting pay range for this role is $61,668 – $123,336. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills and other qualifications. The position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits, including medical, dental and vision insurance with an employer contribution, flexible spending or health savings account, life and AD&D insurance, short‑term and long‑term disability coverage, paid time off, employee assistance, and participation in a 401(k) program with company match, and additional voluntary or legally required benefits.

NTT DATA is an equal‑opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For information on your EEO rights under the law, see  For Pay Transparency information, see

This contact information is for accommodation requests only and cannot be used to inquire about the status of your application.