Global Security Operations Manager Richmond, VA

CoStar Group is a leading global provider of commercial and residential real‑estate information, analytics, and online marketplaces. Included in the S&P 500 Index, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

We have been living and breathing the world of real‑estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We’ve continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation.

This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

Richmond, VA | In office, Monday‑Friday

The Global Security Operations Manager supports the leadership and execution of a multi‑functional security team at the Richmond Corporate Campus and reports directly to the Director of Corporate Security & Safety Operations. This role is responsible for supporting the safety and security of employees, facilities, and assets while contributing to Global Security Operations Center (GSOC) activities, including risk assessments, incident response, crisis support, and day‑to‑day security operations.

• Direct, supervise, and support GSOC personnel, including proprietary team members and contract operators.
• Foster accountability, operational excellence, and continuous professional development.
• Partner closely with the contract account manager to ensure alignment on personnel management and operational expectations.

• Oversee 24/7 GSOC operations, including threat monitoring, incident detection and triage, and operational readiness.
• Ensure consistent and effective execution across all shifts.

• Oversee GSOC operators in identifying, documenting, and triaging incidents.
• Coordinate video review and evidence preservation activities.
• Ensure timely escalation to investigative personnel, effective dispatch of physical security resources, stakeholder notifications, and accurate situation reporting.

• Oversee intelligence monitoring operations utilizing platforms such as Everbridge to track emerging risks and events.
• Ensure timely dissemination of relevant intelligence.
• Support employee communications to enhance situational awareness and informed decision‑making.

• Implement and enforce security protocols, policies, and procedures.
• Conduct security assessments, vulnerability analyses, and operational audits.
• Identify operational gaps, ensure compliance, and support continuous improvement initiatives.

• Support the implementation, optimization, and ongoing enhancement of security technologies used for monitoring, detection, and response.

• Support the execution of crisis management and emergency response plans.
• Conduct ongoing risk assessments to identify and mitigate emerging threats.

• Coordinate with regional security teams, physical security personnel, vendors, and law enforcement agencies.
• Maintain strong external partnerships to enhance operational effectiveness and information sharing.

• Prepare and deliver reports on security incidents, operational trends, and performance metrics.
• Provide leadership with clear communication and actionable insights.

• Support the development and delivery of training programs and security awareness initiatives to strengthen organizational readiness and team capability.

• Primarily aligned to a daytime, Monday‑Friday schedule.
• Expected to engage directly with evening and…