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Customer Service Specialist

Job in Riyadh - Saudi Arabia
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Company: GT Medical
Full Time position
Listed on 2021-07-09
Job specializations:
  • Customer Service/Help Desk
    Bilingual Call Center, Call Center, Customer Service Rep, Remote Customer Service
Job Description & How to Apply Below
Create effective customer service procedures  policies  and standards Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis Management and resolve customer complaints

Identify and escalate issues to supervisors

Route calls to appropriate resources

Document all call information according to standard operating procedures

Recognize  document  and alert the management team of trends in customer calls

Follow up customer calls where necessary

Complete call logs and reports

Provide client support and technical issue resolution via phone  online chat function  respond to customer s emails  and client support system Organize customer ticket refunds  exchanges and maintain waiting lists

Monitoring of the support ticketing system Handles complaints  ticket problems  and customer service issues in a fair  professional  and courteous manner  Interactions with the public occur on a regular basis and must be a welcoming and optimistic experience  even in difficult situations Maintains regular office hours Assists with the collection and dissemination of marketing information as related to ticket sales and customer service goals Assist in updating Wafy s website with events  attractions  museums  exhibitions  conferences  sports activities  entertainment acts  etc Stay informed on the latest industry techniques and methods
Note that applications are not being accepted from your jurisdiction for this job currently via this jobsite. Candidate preferences are the decision of the Employer or Recruiting Agent, and are controlled by them alone.
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