Marketplace Moderator | Professional Services Team

About Fresha

Fresha is the AI-powered operating system for the global beauty, wellness and self-care industry, connecting and powering everything from salons and barbers to spas, medspas, fitness studios and health practices. Trusted by millions of consumers and businesses worldwide. Fresha is used by 140,000+ businesses and 450,000+ stylists and professionals worldwide, processing over 1 billion appointments to date. The company is headquartered in London, United Kingdom, with 15 global offices located across North America, EMEA and APAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive business software and financial technology solutions. Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplace unlocks revenue potential for partner businesses by leveraging the power of online bookings and automated marketing through mobile apps and advanced integrations with major tech brands including Instagram, Facebook and Google.

We are seeking a detail-oriented and dynamic marketplace moderator to join our Professional Services Team in Riyadh. This role involves working closely with our partners to capture high-quality images of their businesses. The goal is to enhance their marketplace profiles with visually stunning photos that meet our standards for quality and branding. The ideal candidate will have excellent attention to detail, strong communication skills, and the ability to work independently.

• Collaborate with partners to schedule and plan photography sessions, ensuring alignment with their availability and business needs.
• Travel to various partner locations to capture high-quality images that showcase the ambiance, services, and unique features of their businesses.
• Ensure all photos are consistent with our branding guidelines and meet the quality standards required for marketplace profile updates.
• Edit and retouch images as needed to achieve a professional and polished look.
• Manage the process of uploading, categorizing, and updating images on partner profiles, ensuring they reach an approved status.
• Communicate effectively with partners to provide guidance on photo shoots, setting expectations, and explaining the benefits of enhanced marketplace profiles.
• Maintain accurate records of visits, sessions, and image uploads for internal tracking and reporting purposes.
• Coordinate with internal teams to ensure timely updates of partner profiles and to address any issues related to image quality or approval.

• Attention to Detail:
  Exceptional attention to detail, especially in capturing, editing, and selecting images that meet specific guidelines.
• Communication
  
  Skills:
  
  Strong interpersonal and communication skills to interact effectively with partners and internal teams.
• Project Management:
  Ability to manage multiple partners and photography sessions concurrently, ensuring all tasks are completed within the agreed timelines.
• Driving License and Car: A valid driving license and access to a car, as the role involves traveling to different partner locations.
• Technical
  
  Skills:
  
  Proficiency in using professional photography equipment and editing software.
• Flexibility and Adaptability:
  Willingness to travel and work flexible hours to accommodate partner schedules and needs.
• Self‑Motivated:
  Ability to work independently, manage time effectively, and take initiative to achieve goals.