ServiceNow Functional Consultant

Service Now Functional Consultant (GRC / IRM / Sec Ops)
Role Overview

We are seeking an experienced Service Now Functional Consultant to lead the implementation, standardization, and optimization of Service Now IRM (Integrated Risk Management), GRC, Business Continuity Management, and Sec Ops modules for a large enterprise environment. The role involves designing functional solutions, aligning processes with industry best practices, and working closely with technical teams to implement scalable and efficient workflows.

The ideal candidate will have strong experience in Service Now GRC/IRM modules, risk frameworks, policy management, business continuity planning, and Sec Ops implementations
, along with the ability to drive process improvements and stakeholder alignment.

• Implement, standardize, and optimize Risk, Policy & Compliance, Business Continuity Management, and Sec Ops modules within Service Now.
• Design and implement Service Now GRC/IRM solutions aligned with industry best practices.
• Configure and customize policies, controls, indicators, risk frameworks, audit test plans, attestations, and assessments
  .
• Configure and manage IRM portals for governance and compliance workflows.

• Design and implement Business Impact Analysis (BIA) workflows within Service Now.
• Develop and manage Business Continuity Plans (BCP) including plan creation, lifecycle management, reviews, and testing.
• Integrate business continuity plans with risks, business processes, and enterprise assets
  .
• Support risk assessments and compliance monitoring across the organization.

• Re-engineer existing governance, risk, and compliance processes to improve productivity, service quality, and operational efficiency.
• Design and implement new processes ensuring alignment with regulatory and organizational standards.
• Ensure strong stakeholder engagement and buy‑in during process redesign initiatives.

• Lead functional implementations for designed or re‑engineered processes.
• Collaborate closely with Service Now technical teams to translate functional requirements into system configurations and customizations.
• Work within an Agile delivery model
  , participating in sprint planning, backlog refinement, and solution validation.

• Prepare comprehensive process documentation, functional specifications, test scripts, and training materials
  .
• Support organizational change management initiatives during tool and process implementations.
• Conduct operational training sessions for end users and stakeholders.

• Define and implement KPI measurement frameworks for governance, risk, and compliance operations.
• Configure dashboards and reporting mechanisms within Service Now.
• Provide insights to stakeholders on risk posture, compliance status, and operational performance.

• Strong experience with Service Now IRM / GRC modules including:
  • Risk Management
  • Policy & Compliance Management
  • Audit Management
  • Business Continuity Management
  • Sec Ops
• Hands‑on experience configuring risk frameworks, policies, controls, indicators, and compliance workflows
  .
• Experience designing and implementing Business Impact Analysis (BIA) and Business Continuity Plans (BCP).
• Strong understanding of risk management frameworks and compliance standards
  .
• Experience working with Agile delivery methodologies
  .
• Excellent stakeholder communication and requirement gathering skills.

• Service Now IRM / GRC Certification or equivalent Service Now certifications.
• Experience working in large enterprise environments with multiple service providers
  .
• Familiarity with IT governance, risk, and compliance frameworks (ISO 27001, NIST, COBIT, etc.).
• Experience implementing Sec Ops workflows and integrations
  .

• Strong functional consulting and solution design capability
• Business process reengineering expertise
• Stakeholder management and communication skills
• Analytical and problem‑solving mindset
• Ability to bridge business and technical teams effectively