CX Solution Advisor Senior Specialist

What you’ll build

As the CX Solution Advisor (SA), you will be the go-to person for any CX solution questions within the CX SA team. You will leverage your deep expertise in CX solutions (Commerce, Sales, Service, and Emarsys) to support the entire sales cycle, from identifying opportunities to post‑sale customer support. Additionally, you will assist customers in expanding their current SAP CX footprint to maximize value for their organization.

• Provide deep CX solution‑specific expertise to support new sales and adoption for key customers
• Provide both standard and customized/personalized solution demonstrations that bring SAP CX solutions to life and show customers the value of SAP.
• Support the Account Team by delivering CX solution presentations to identify and qualify new opportunities and drive adoption and consumption of SAP CX solutions.
• Evaluate account qualification criteria to determine further investment in pursuing opportunities.
• Establish yourself as a CX thought leader within the account team and fine‑tune account strategy.
• Collaborate with the team in creating overall themes and competitive differentiation.
• Conduct vigorous dry runs on strategic deals and customer engagements.
• Transition engagement to implementation partner/Services teams effectively.
• Engage with customers to continue selling the vision of SAP CX solutions and ensure eagerness for renewal.
• Leverage digital assets throughout the customer engagement, including demos, presentations, and other content.

• Professional experience with large software/IT organizations, preferably in CX solution.
• Experience or 10+ years of relevant SAP CX solutions experience.
• Working knowledge of CX Cloud Solutions, Hosted Services, and SaaS/PaaS models in a B2B environment.
• Viewed as a CX solutions/Industry expert across SAP with a track record of success.
• Focus on creating compelling storylines and themes for customer interactions.
• Ability to quickly understand customer business goals and ensure they are at the center of recommended solutions.
• Passion and energy in all customer interactions.
• In line with Saudization legal mandates, we can only consider Saudi nationals at this time.

• Presentation Skills
• Demonstration Skills
• Value Selling
• Storytelling
• Business Acumen
• Customer Orientation
• Influencing Skills
• Effective Communication

• Collaborate to complement solution expertise and support customers and be our Customer Advocate.
• Global Digital Content Factory:
  Leverage digital assets created by the team throughout customer engagement.
• Implementation Partner/Customer Services & Delivery:
  Efficiently transition customer engagement for successful deployment and realization of solution value.
• SAP Account Teams:
  Share best practices and collaborate on providing solutions and services support across the entire customer journey.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status or disability, in compliance with applicable federal, state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.