Fashion Consultant - Marina Rinaldi - Kingdom Center

What You'll Be Doing

• Deliver an outstanding customer experience and drive business through sales.
• Use omnichannel aspects of the role to connect with customers via physical and digital channels.
• Act as brand ambassador with strong knowledge of the brand, fashion, and style.
• Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members.
• Collaborate with team members and maintain positive relationships to develop a constructive work environment.
• Achieve sales targets and ensure all sales and operational policies and procedures are followed and maintained.
• Maintain and understand customer purchasing patterns and behaviors, utilize this database to engage and build strong relationships, and promote the Group’s loyalty program (MUSE) to increase enrollment.
• Stay abreast of latest fashion trends, social media campaigns, products and competitor offerings and promote them with customers.
• Participate in the brand’s events when required (inside or outside the store).
• Take ownership of the customer’s experience by delivering exceptional service and building rapport, sharing product knowledge, and proactively catering to customers’ needs, interests, and preferences.
• Use impactful storytelling with customers to maximize their experience through education and entertainment.
• Communicate with customers to assess their needs and provide assistance to meet or surpass expectations.
• Use clienteling techniques and tools to build one‑on‑one relationships based on trust and human touch and drive loyalty.
• Prepare and process e‑commerce orders’ fulfillment from the store within set SLAs in terms of time and quality.
• Managing and creating client data reporting and analytics while maintaining accuracy.
• Maintain operating standards by ensuring stock replenishment and organizing display per brand’s VM guidelines.
• Leverage technology tools (Clienteling app, CRM, OMS, etc.) to support customer experience inside/outside of store.

• Minimum 2–3 years in fashion retail.
• Excellent communication skills.
• Styling and product knowledge.
• Technical and operational skills.

• Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.

We ensure equal opportunity for all our applicants without regard to gender, age, race, religion, national origin or disability status.