ELV Sales Manager

To lead a team of sales support and internal account managers for the audio visual and video business.

• Lead a team of audio visual internal account managers.
• Support the sales and technical teams.
• Work with management on future progression and strategy of the AV business.
• Manage given set of accounts, specific product category or Sales Specialist.
• Provision of pricing and accurate formal quotations within the agreed customer and Departmental SLA’s.
• Provide interface to customer contacts, branch sales teams and Enterprise sales teams.
• Assist in generating sales via support to the sales teams and participating in Sales Support Incentives.
• Preparation of Sales quotation with accurate and complete documents including, but no limited to pricing, supplier pricing and customer order for handover to Administration for processing.
• Liaison with internal departments to facilitate the progress of orders through the SCC ordering to install process.
• Management and implementation of Customer specific special bids.
• Management of support and maintenance contract renewals.
• Engineer Scheduling.
• Maintaining a high level of knowledge around the products and services offered by SCC.
• Undergo appropriate training to maintain the high level of knowledge.
• Resolve or escalated all issues in a timely manner.
• Manage a training matrix and development plan for your team.
• Provide reporting data as required.
• Accurate and effective use of internal Information Technology systems.
• To achieve and maintain the highest levels of customer satisfaction through professional engagement at all times and at all levels within the customer and internal departments.

• Operational experience inside an end user, reseller, distributor or inside a large vendor, Audio Visual Reseller.
• Good attention to detail, strong communication skills and ability to work as part of a team.
• Ability to take ownership of tasks and follow through to full completion.
• Good organisational abilities.
• IT literate, especially in the use of Microsoft office applications such as Word and Excel.
• Good interpersonal and telephone skills.