Sales Engineer

POSITION OVERVIEW

The Solutions Engineer (SE) with Saudi Arabia will be the technical bridge between our Sales Representatives and their pre‑sales customers. As a Trend Micro product expert he will guide customers and prospects in the selection and deployment of Trend Micro Next‑Gen security solutions and take joint ownership with the Sales team in developing customer relationships, providing leadership in security architecture and help influence the customer’s technical strategy with strong problem‑solving skills.

• Obsessed with Customer Success during the entire portion of the engagement, onboarding and product experience journey.
• Strong pillar to build and train the sales organization.
• Excellent storyteller helping the sales team sell better and more effectively.
• Understand the emerging ecosystem of cybersecurity partners such as SOC services partners, CSP (cloud service partners), MSSP, etc.
• Leverage channel partners by upscaling and training for customer engagement – integral to the role.
• Conduct routine updates on new products/technologies for internal sales staff.
• Work closely with Regional / Global Product Manager and Product Marketing Manager to obtain the latest product/technology know‑how.
• Confidently deliver engaging technical demonstrations highlighting Trend Micro products’ advantages and benefits through solid messaging, presentation skills and public speaking.
• Encourage and empower partners and channel to propose, position and convince customers with our products and solutions.
• Present complex technical issues and solutions to all levels of an organization in a meaningful, engaging, and digestible manner.
• Apply strong problem‑solving skills to design solutions that solve customer problems.
• Develop close relationships to influence the technical strategy of the customer.
• Deliver training to customers and prospects about Trend Micro solutions.
• Work with company technical support personnel to ensure ongoing quality of support and customer health.
• Contribute to departmental best practices, strategies, methodologies, and documentation for increased efficiencies.
• Engage in continuous self‑improvement and learning to maintain current technical knowledge, participating in technical communities of interest.
• Actively participate in webinars, workshops, and other industry events as a speaker or panelist; strong public‑speaking skill is an added advantage.

• Minimum 3 years of rich experience in delivering presales support and solutions, bringing unique value to customers.
• Strong understanding and knowledge of SOC operations, security analytics capabilities, cloud architecture, cloud‑native application security, SASE, CASB, and a Zero‑trust model.
• Knowledge and understanding of Microsoft O365, Azure, Google, AWS services.
• Exposure to security software solutions such as firewall, content security, intrusion prevention, encryption, data leakage, data protection, and monitoring security.
• Good written and spoken communication skills in English.
• Strong interest in all aspects of cybersecurity and passion for customer security.
• Excellent understanding of public cloud technologies such as AWS and Azure.

Trend

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