Operations Expert

The Operations Expert is responsible for overseeing the commercial and operational phases of the metro system during the Operations & Maintenance (O&M) period, ensuring that all contractor activities meet contractual requirements and service standards. This role focuses on delivering safe, efficient, and high-quality passenger services while conducting regular inspections of stations and depots.

The Operations Expert supports Operations Managers in day-to-day operations and responds to incidents, accidents, and emergencies on a 24/7 basis, ensuring operational continuity and adherence to best practices.

• Oversee O&M Contractors operational activities to ensure compliance with contractual requirements.
• Monitor commercial and service delivery performance across metro operations.
• Conduct regular inspections of stations, depots, and operational facilities.
• Ensure delivery of safe, efficient, and high-quality passenger services.
• Verify adherence to operational standards, procedures, and best practices.
• Support Operations Managers in daily operational activities and decision-making.
• Respond to incidents, accidents, and emergencies in a timely and effective manner.
• Provide 24/7 operational support during critical events and disruptions.
• Coordinate with contractors and internal teams to resolve operational issues.
• Ensure compliance with safety standards and regulatory requirements.
• Monitor service reliability and implement improvements where required.
• Maintain documentation and reporting of inspections, incidents, and operational performance.

• Bachelor's degree in operations management, engineering, or related field.
• Minimum 5 years of technical and managerial experience in operations.
• Experience in metro, railway, or transportation systems.
• Strong understanding of O&M activities and service delivery standards.
• Experience in station and depot operations and inspections.
• Knowledge of safety procedures and emergency response management.
• Strong problem‑solving and decision‑making skills.
• Good communication and coordination abilities.
• Ability to work in a fast‑paced and high‑pressure operational environment.
• Willingness to provide 24/7 support when required.

• Tax‑free salary
• Life insurance coverage
• Medical insurance
• Annual leave balance
• Company gratuity scheme
• Discretionary bonus program
• Annual flight contribution
• Transportation and housing allowances
• Employee wellbeing program: 24/7 access to specialists in finance, legal matters, family care, personal health, fitness, and nutrition