Universal Banker​/Head Teller

Universal Banker / Head Teller

Bank of Botetourt is searching for a Universal Banker / Head Teller for our new Melrose Plaza Office. Qualified candidates must have a minimum of 3 - 5 years of retail banking experience. This position will perform a variety of banking duties such as processing teller transactions, demonstrating superior customer service and promoting bank productions and services. In addition, this position will be responsible for overseeing teller activities and maintaining records for vault and teller station cash balances.

Candidates will be responsible for the sales and deliver of retail banking products and services, including opening new accounts and taking consumer loan applications and will interact with both consumer and business market customers with a goal of expanding and fostering banking relationships with existing and future customers and contributing to branch goals.

• Greet customers and receive and handle deposits of all types, ensuring the proper endorsement on negotiable instruments within these deposits.
• Receives payment on all loans, ensuring that payments equal the amount due and that all late charges, if applicable, are collected.
• Issues certified checks, VISA travel and gift cards, cashier checks and directs customers on how to purchase U.S. Savings Bonds.
• Process bank‑by‑mail and night depository items and record proper information on bank forms.
• Close accounts or transfer funds as requested.
• Collect utility payments and disburse funds to the proper company.
• Complete “IRS Currency Transaction Report 4789” for all cash transactions over $10,000.
• Count, prove and package currency and coin.
• Balance cash drawer and prepare teller sheets.
• Cash checks, pay withdrawals from savings accounts, redeem savings bonds and coupons.
• Continuously demonstrate a helpful, friendly attitude and be committed to providing excellent customer service.
• Know the bank’s products and services thoroughly.
• Look for opportunities to sell bank services.
• Sell and/or refer bank’s products and services to customers and prospects; participate with manager in the allocation of retail sales goals and the achievement of individual sales goals.
• Maintain the proper amounts of currency and coin in till.
• Understand role in case of robbery, whether victim or bystander, and know proper post‑robbery procedures.
• Maintain a neat and orderly work area and ensure that all negotiable items and confidential records are properly secured.
• Use computer system to inquire about account status.
• Operate standard office machines, including coin sorter, coin wrapper, currency counter, teller machine, copier, typewriter, fax machine and adding machine.
• Ensure that the teller station is properly stocked with forms, supplies, etc.
• Balance ATMs.
• Assist in receiving and processing deposits for Bank of Botetourt Elementary Savings Program.

• Provide superior customer service.
• Represent the bank in a professional manner.
• Represent Bank of Botetourt in community affairs and events.
• Treat all staff members with the utmost respect and cooperation.
• Conduct business to maximize shareholder value.
• Promptly report known or suspected violations of BSA laws, rules, or regulations involving the bank, its customers, or any other parties, or violations of the bank’s BSA compliance program to the BSA Officer or Coordinator.
• Perform other duties as assigned.

This job description is not all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Bank of Botetourt promotes an equal employment opportunity work place, which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Bank of Botetourt is Member FDIC.