Truck Driver - Collections; CDL

• Location 1122 Rockland Ave NW,Roanoke, VA, 24012,United States
• Base Pay $23.00 / Hour
• Employee Type Full-time Non Production

• Name Courtney O'Leary

Ensure the timely, safe, and efficient collection and delivery of donated items, supporting the mission of Goodwill Industries by maintaining high-quality service standards and contributing to operational excellence.

The Truck Driver - Collections is responsible for safely operating company vehicles to pick up and deliver donations and other items. This role ensures the proper handling of donations and works collaboratively with the logistics team to optimize routes and maintain service standards.

• Safely operate company vehicles to collect and deliver donations from designated locations, adhering to assigned routes and schedules to meet daily collection goals.
• Load, secure, and unload donations efficiently, ensuring goods are handled properly to prevent damage during transport.
• Coordinate with logistics and warehouse teams to plan and optimize truck routes, streamlining the movement of donations and supplies while controlling costs and adapting to changing demands.
• Promptly notify the supervisor of any shortages in donated goods or operational issues encountered during routes.
• Conduct pre- and post-trip inspections to ensure vehicles are in safe working condition, reporting any immediate maintenance needs.
• Maintain accurate and detailed logs for daily operations, including collection and delivery records, vehicle mileage, fuel usage, donation records, and notable incidents during the shift.
• Guide the truck helper's activities, ensuring tasks are completed safely and efficiently.
• Ensure compliance with all Department of Transportation (Use the "Apply for this Job" box below). and company policies, reporting accidents, vehicle issues, or traffic violations immediately to the Logistics Manager or Director of Operations.
• Adhere to safety standards and traffic laws while driving, including wearing seat belts, following road safety protocols, and practicing defensive driving techniques to prevent accidents.
• Conduct regular inspections of vehicles and safety equipment, promptly reporting any safety concerns, accidents, or needed repairs.
• Follow safety protocols for loading, unloading, and operating vehicles.
• Maintain a clean and organized vehicle to ensure a professional appearance and promote safety for all drivers.
• Interact professionally with donors, providing friendly and courteous service during donation pickups, addressing concerns, and maintaining a positive company image.
• Resolve customer service issues by effectively communicating with donors and internal teams, contributing to a positive, team-oriented work environment by collaborating with colleagues and assisting with warehouse operations when truck driving duties are not required or have been completed.
• Attend training sessions, meetings, and company-related events as required.
• Perform other duties as assigned by Management.
• Adhere to all Goodwill policies and procedures.

• Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office, PowerPoint, Outlook, and company-specific software tools.
• Strong written communication skills with the ability to effectively read, write, and create reports and professional business correspondence.
• Effective verbal communication skills, including the ability to present information clearly and respond to questions from supervisors, team members, and customers.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Interpersonal skills to develop and maintain effective working relationships with supervisors, team members, and internal and external customers.
• Positive and friendly attitude, contributing to a collaborative work environment and enhancing team morale.

• High school diploma or GED certificate preferred.
• CDL up to Class A may be required depending on truck assignment.
• Certified Forklift Operator – Certification required to safely operate…