Senior Systems Analyst - Administrative Systems-Hybrid

Benefits Highlights

• Medical:
  Multiple plan options.
• Dental:
  Delta Dental or reimbursement account for flexible coverage.
• Vision:
  Affordable plan with national network.
• Pre-Tax Savings: HSA and FSAs for eligible expenses.
• Retirement:
  Competitive retirement package to secure your future.

The Office of Administrative Systems Transformation is seeking a skilled Senior Systems Analyst to support department team initiatives for process analysis and improvement, technology implementation, and governance frameworks. Success in this role requires engagement with business areas, product owners, technical and security support, as well as platform vendor contacts.

A primary focus is understanding AI and automation capabilities in systems directly supported and aligning with enterprise programs, solutions and controls for business process value. Key skills involve all aspects of enhancement and adoption, including analysis, recommendation development and presentation, requirements management, process design and improvement, monitoring metrics, and successful ongoing operations.

Senior System Analysts support the long-term goals of the Office of Administrative System Transformation (OAST) through consultation, process improvement and digital transformation, providing advanced functional expertise on OAST software applications and integrations, evaluating business processes, making recommendations, developing innovative solutions, and improving processes using digital standards and technology. The analyst maintains and optimizes existing platforms, plans, manages, and facilitates installation of software programs or technical projects to implement new functionality or support systems, processes, or project teams across OAST.

They lead teams to manage operational support for break/fix or issue resolution, software updates, optimization sprints, and guide the team toward leading practices. The analyst informs and advises senior managers and directors on strategic product direction relevant to Mayo to develop product roadmaps, manages installation of new modules, applications, integrations, process workflows, training documents, reports, and tables, and may provide project plans and design documentation to facilitate implementation.

They ensure testing for system enhancements and integrations is complete and accurate before implementation, utilize My Oracle Support or other vendor tools, and drive issue/ticket resolution with vendors. The role also requires evaluating business processes, making recommendations, developing solutions, and improving processes, leading teams with stakeholders in OAST, IT, Core Domains (HR, FIN, SCM), and Operations, with a strong background in Supply Chain, Finance, Human Resources, engineering, or healthcare, and expertise in digital technology including modern analytics, process automation, APIs, and product management.

They are skilled in process improvement, innovation, project management, and application support and/or configuration experience with HR, Supply Chain or Finance technology, ERP, large integrated systems, and data warehouses. The analyst creates unique use case scenarios, identifies functional requirements, partners with technical resources to create and update design documentation, validates requirement information, estimates non-IT resource allocation, and develops project timelines.

They monitor resources, escalate issues, and lead efforts with external vendors. The analyst supports other systems analysts, initiates solutions through data and database structure understanding, facilitates discussions with leadership, leads effective business meetings, and provides presentations to senior leadership. They recommend and prioritize enhancements, lead redesign and transformation efforts, collaborate with IT to resolve issues, lead acquisition of additional systems, document changes, ensure training and control materials are updated, meet federal and state requirements, maintain internal control environment, and mentor and develop staff.

The analyst may work evening and weekend hours as needed and may provide 24/7 on-call support.

HYBRID: This is a hybrid position and must be located within 100 miles of any of the Mayo Clinic campuses for on-site expectations based on business needs.

Bachelor’s degree with minimum of 8 years of relevant experience or Master’s degree with 6 years relevant experience.

Relevant experience is considered in administrative areas such as HR, Finance, Supply Chain, Healthcare, or Information Technology.

Previous healthcare experience and extensive knowledge of administrative systems is required. Knowledge and experience with administrative systems, project management, systems analysis and design, software testing, process management or engineering, systems documentation preparation, financial operations, and data management and analysis are also required.

Must be customer-service oriented, timely in responses to requests for…