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Inbound Customer Support​/Sales

Job in Rochester - NY New York - USA
Other locations: Rochester
Posted by Sutherland
Full Time position (Ref. #18006516)
Listed on 2019-04-19
Job specializations:
  • Customer Service
    Customer Service Rep
  • Sales
    Entry Level Sales, Sales Representative, Wireless Sales
Job Description & How to Apply Below
Sutherland is seeking candidates to be part of a high-performance team of consumer sales representatives for a major mobility & home services provider. We are looking for reliable individuals who can dynamically react to changing requirements and situations.

The person who fills this role should be capable of building relationships with prospective customers and gaining clarity on their needs to leverage existing knowledge and promotions to find a sales solution for them. Consistency & coachability are the two hallmarks of a successful consumer sales representative.

Consumer Sales Representatives in this role get to:
• Build relationships: Speak with callers from a wide range of backgrounds to tailor a mobile & home services solution for them
• Uncover prospective customers’ needs: Pursue an in-depth line of inquiry with their callers to make sure that they can provide the right solution to their situation
• Impact the lives of their customers: A custom fit solution helps the customer resolve more than just entertainment needs
• Take part in a dynamic workplace: The mobility & home services industry is constantly changing with changing promotions and new equipment providing a challenging and vibrant workplace
• Seek opportunities for development: We constantly seek the development of new leaders from within our program to help build the future of Sutherland!
Position Requirements
High School
Qualifications
Our most successful candidates will have:
• A High school diploma or GED
• Basic PC keyboarding skills; basic Microsoft Office (Outlook, Word, Excel) experience
• Excellent verbal and written communication skills; proficient reading skills
• Multi-tasking skills, showcased through the use of several applications; experience working with CRM applications
• Previous inbound sales experience
• Self-motivation
• An openness to coaching
• Strong verbal communication
• Desire to continually improve skills
• A creative and resourceful approach to finding effective solutions to the customers’ needs
• Past sales experience a plus
Additional Information / Benefits
Sutherland is a drug free workplace.
HIVE359 18006516
Contact Information
Contact Name: Sutherland
Contact Phone: 5852950800
Preferred method of contact: Email with CV via Application Box below.
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