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Service Industry Rep

Job in Rocky Hill - Hartford County - CT Connecticut - USA , 06067
Full Time, Temporary, Contract position
Listed on 2021-01-11
Salary 24 USD Hourly USD 24 HOUR
Job specializations:
  • Customer Service/Help Desk
    Customer Service Rep
Job Description & How to Apply Below
Service Industry Rep needs 5 years experience
Service Industry Rep requires:
 Scheduling
 Customer service
 Service industry
 Projects
Service Industry Rep duties:
 Receives customer requests for unscheduled or scheduled service.
 Determines customer needs and matches appropriate Technician or Team Lead to the need.
 Communicates the action plan and services to be provided directly to the customer.
 Ensures work has been performed to the customers’ expectations and performs follow-up with the customer, as needed.
 Answers any customer inquiries and resolves or escalates customer issues, as appropriate.
 Upon completion, reconciles all service requests daily.  
 Coordinates labor scheduling to align technician to the appropriate customer and service need. Ensures Technicians are provided daily schedules.
 Maintains consistent communication with assigned Technicians. Follows up on activities to ensure completion in an established timeframe.
 Develops and maintains viable long-term relationships with customers and subcontractors.
Position Requirements
High School, 1 to 2 Years work experience
Contact Information
Contact Name: Global Channel Managment Inc.
Contact Phone: 6784026444
Preferred method of contact: Email with CV via Application Box below.
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