Functional Consultant - Marketing & DX​/CX

Overview In this role you will lead end-to-end product portfolio across REU, defining vision, strategy and roadmaps to deliver measurable business value. You will translate demand into prioritised backlogs, govern the solution landscape, and ensure secure, compliant, and scalable outcomes. Working with cross-country stakeholders, you drive adoption, governance and continuous improvement while balancing change pace with operational stability. This is an opportunity to shape processes and experiences in a global, fast-paced environment.

Responsibilities Define and own product vision, strategy, roadmap and measurable outcomes aligned to business priorities

Shape demand with stakeholders; build business cases and translate requirements into prioritised backlogs and user stories

Develop and maintain clear, approved business requirements (scope, processes, risks, dependencies, benefits and acceptance criteria)
Own end-to-end solution design across applications, integrations and data, ensuring alignment to architecture, security and compliance standards

Lead delivery across the full lifecycle (discovery to deployment), managing dependencies and risk Ensure release and operational readiness, including governance, cutover and handover to support teams

Drive quality through testing strategy, UAT, defect management and compliance with controls and data standards

Adoption and benefits realisation through stakeholder engagement, training and performance tracking

Act as domain SME, improving processes (lead-to-order, quoting, pricing, order management) and leveraging tools such as SOFON, Siebel, Dynamics and Xait Manage vendors and partners, ensuring service performance and roadmap alignment

Provide data-driven insights and recommendations to support executive decision-making

Champion continuous improvement through metrics, feedback and regular product updates

Roadmap delivery, with evidence of prioritised execution and measurable business value

Solution quality and stability, ensuring releases meet acceptance criteria with reduced defects and controlled risk Drive delivery performance, ensuring milestones and timelines are met Manage budget and vendor performance, tracking dependencies and mitigating risks

Qualifications

Product and/or solution ownership capability (vision, roadmap, backlog prioritisation, benefits realisation and stakeholder management)
Strong knowledge of business processes and supporting applications (SOFON, Siebel, Microsoft Dynamics, Xait, CRM/SFA, quoting, proposals, pricing and order creation) in a multi-country environment

Delivery methods and governance (Agile/Waterfall, SDLC, release management, change management)
Awareness of continuous improvement practices (Lean Six Sigma) and data-driven decision-making

Strong stakeholder management; ability to align business, IT and vendor stakeholders, facilitate decisions and manage competing priorities

Ability to translate business needs into detailed functional requirements, user stories and acceptance criteria for build/configuration

Commercial and analytical mindset; ability to build value cases, define metrics, analyse data and translate insights into actions

Excellent communication skills across technical and non-technical audiences; fluent in English (additional European languages useful)
Travel flexibility

Benefits

Competitive salary package

Industry leading benefits

Career development opportunities

Global company environment
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