International Operations Agent II

Overview

The International Operations Agent II is responsible for coordinating the day-to-day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests.

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied.
• Prepare profitable quotations accurately.
• Set shipping schedules and communicate with customers, deliverers, and ports to verify loading, departures and arrivals in a timely manner.
• Coordinate the day-to-day import and/or export of products, including reviewing orders and documents.
• Track and communicate all delays, damages, problems and work to resolve customer issues.
• Responsible for all aspects of air and/or ocean international operations such as customer service, data entry of shipments, operations and billing.
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification; identify and rectify if a shipment has deviated from its schedule.
• Coordinate recovery/delivery schedules with various cartage agents and international partners.
• Partner with local sales teams to communicate problems to customers, international partners and other stations, as needed.
• Ensure all customers’ SOP instructions are adhered to and AIT KPIs and guidelines are followed and met.
• Ensure all shipments are properly billed within company guidelines and timelines.
• Performs other duties as assigned.
• Complies with all policies and standards.

• High School Degree or equivalent (Required).
• High School Diploma or GED (Preferred).

• 3+ years experience in export/import operations (Required).
• 5+ years experience as freight forwarder for international operations, including basic IATA/NVOCC, FAA, TSA, export regulations, AES and general CBP knowledge (Required).

• Intermediate knowledge of ITAR, DG or TSA work experience/regulations.
• General computer skills.

• CCS-Certified Coding Specialist – Certified Cargowise Specialist (CCS) (Required).
• Dangerous Goods Certification (Preferred).

• Base compensation and potential bonus based on performance metrics.
• Medical, prescription, health savings account, flexible spending accounts, dental, vision, life, AD&D, disability, supplemental health, employee support.
• Paid parental leave, pet insurance, 401(k) and tuition reimbursement.
• Vacation: up to 20 days (depending on tenure). 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, 6 company holidays plus Veterans Day for veterans.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at  ext 5218.