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Sr. HR Shared Services Representative

Job in Rosemead - Los Angeles County - CA California - USA , 91770
Company: Panda Express
Full Time position
Listed on 2021-05-05
Job specializations:
  • HR/Recruitment
  • Customer Service/Help Desk
    Call Center
Job Description & How to Apply Below
At Panda, we all share a common mission: "Deliver exceptional Asian dining experiences by building an organization where people are inspired to better their lives." We invest in our people because great people run great operations that will exceed our guests' expectations. Talk to any of our associates and you will experience a culture dedicated to its mission and our five fundamental values- Proactive, Respect/Win-Win, Growth, Great Operations, and Giving.

Panda Restaurant Group includes the original Panda Inn fine dining restaurants, Panda Express, our Gourmet Chinese food concept served in a fast casual environment, and Hibachi San, our Japanese grill concept. The family owned and operated company is still run by founders Andrew and Peggy Cherng.

Panda offers competitive benefits and rewarding opportunities, from entry-level positions to management. We have restaurant positions available nationwide and support center positions in Rosemead, CA. Come join the nation's largest and fastest growing Asian restaurant company.

Summary of Job Scope and Expectations:

The Sr. HROSC Representative position is responsible for resolving inquiries from Operations associates on HR processes and programs independently, collaborating as needed with Compensation, Benefits, and other HR associates. The Sr. HROSC Representative also conducts special projects, such as assisting IS with creating a system to track the call center's calls and emails, administers programs such as the Panda Associates Fund and Leave-share Programs, and provides training to less experienced call center associates, monitoring the quality of services they provide. This position contributes to the content for training on HR processes and benefit programs. The Sr. HROSC Representative conducts in-take calls with associates concerning associate relations issues, documenting the issues for HR and Workplace Counsel staff to address.

Essential functions:

The essential functions in this job description are not all-inclusive of this job's duties and responsibilities. Reliable and dependable attendance is required.

Descriptions

* Responsible for resolving inquiries from Operations associates on HR processes and programs independently within the HR Operations Service Center, collaborating as needed with Compensation, Benefits, and other HR associates to respond to calls and emails. Provides accurate documentation and clear communication in responding to Operations associates concerning a wide variety of HR practices and processes, such as benefits, hiring processes, and employment verification, on a timely and accurate basis.
* Contributes to the content for training on HR processes and company benefits based on repeated questions raised to the call center to ensure associates are provided with needed information that is clearly communicated.
* Conducts special projects, such as assisting IS with creating a system to track the call center's calls and emails. Administers specialized programs such as the Panda Associates Fund, Leave-share and Milestone Awards. Provides training to less experienced call center associates, monitoring the quality of services provided.
* Handles specialized assignments involving unemployment claims, leaves of absence, state-specific tax forms, and other activities as required to support Operations.
* Conducts in-take calls with associates concerning associate relations issues, documenting the issues for HR and Workplace Counsel staff to address.
* Solicits input from Operations and other functions on how to improve HR processes.

JOB REQUIREMENTS:

* Bachelor's degree required.


* Minimum three years of HR call center experience, preferably in a retail/hospitality operations environment.


* Successful completion of annual store training.



Panda Restaurant Group's culture is strongly guided by our Mission and Values, highlighted on the Panda websites. We recommend all interested candidates become familiar with our Mission and Values, as well as the principles of The Seven Habits of Highly Effective People, by Stephen Covey.

Panda Restaurant Group, Inc. is an Equal Opportunity Employer.
 
 
 
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