Customer Quality Engineer II

Customer Quality Engineer II

Location:

Roseville, MN, US

Work Arrangement:
Onsite

• Coordinate responses to product quality customer complaints:
  • Own assigned customer complaint cases.
  • Issue initial report to customer with investigation plan and seeking any needed additional information.
  • Prioritize customer complaint cases and trends.
  • Verify product defect claim being made by the customer.
  • Determine appropriate action for customer complaint processing based upon claim verification.
  • Partner with other functional groups to implement corrective actions as needed.
  • Maintain all records and documentation of complaint investigations.
  • Write preliminary and final reports to be sent to the customer.
  • Partner with sales/marketing teams to resolve customer inquiries.
• Work with customers and CPC cross-functional teams to ensure system-wide response to customer needs.
• Ensure customer quality complaint process functions effectively and meets KPI goals.
• Functional supervision of technicians for processing of customer complaints.
• Partner with Supplier Quality Engineering team to resolve supplier-related issues.
• Support external audits, including customer and ISO certification audits.
• Develop and improve inspection plans/methods for new or existing processes.
• Support efforts to evaluate, manage and improve measured Quality performance throughout CPC.
• Keep current in the field with internal and external education and training.
• Adhere to all safety regulations.
• Demonstrate support of CPC core values.
• Perform other job duties as assigned to meet business needs.

Basic Requirements:

• Bachelor’s degree in engineering or equivalent technical field.
• Minimum 3 years’ experience in quality, manufacturing, or continuation engineering roles (1 year for master’s degree).
• Understanding of up-to-date quality theories, methods and approaches, including ISO 9001:2015 and/or ISO 13485:2016
• Experience working with data and statistical analysis software such as Minitab.
• Passion for improvement and drive for change to meet customer needs.
• Experience with automation assembly processes.
• Experience with problem solving tools.
• Experience with Microsoft Office products.
• This role may require up to 10% of travel, domestically. Candidates should be comfortable with occasional travel as needed to support business objectives.

At CPC, we offer a comprehensive benefits package designed to support your health, financial security, and overall well-being, including but not limited to:

• Comprehensive Medical, Dental, Vision coverage starting day one for you and your family.
• Health Savings Account (HSA) contributions for eligible plans.
• Company-paid Long-Term & Short-Term Disability and Life Insurance for added security.
• Onsite gym & wellness programs to help stay active and healthy.
• 401k plan with automatic employer contributions starting on day one, plus profit‑sharing to invest in your future.
• Referral bonuses – get rewarded for connecting talented friends and family to CPC job openings.
• Pay Range: $80,000.00 - $93,000.00 / annual
  • This range is the pay scale for this role in Minnesota. Individual compensation is based on skills, experience, and qualifications related to this position.
• Bonus Eligibility: No

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We consider several job‑related, non‑discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the total rewards that we provide to compensate and recognize employees for their work.