Key Account Manager

Overview

The AMRC's industrial collaboration framework is essential for building trust, strengthening teamwork across companies, and sustaining our broader success. As a Key Account Manager (KAM), your role is crucial in maximising the AMRC's benefit to our Industrial Partners and the wider network.

As part of the Partnerships Team within the Commercial Function, you will develop and deliver a relationship engagement plan for your allocated industrial partner companies (Partners). You will guide and support Partners, promoting effective collaboration, overseeing their portfolio, and harnessing the community's potential to facilitate high-impact outcomes for all stakeholders.

Your portfolio may include industry primes who work with the AMRC to develop solutions, as well as technology providers who engage with the AMRC by supplying goods, services, and in‑kind contributions in exchange for participation in our Industrial Collaboration programme. These collaborators are vital for broadening and deepening our research capabilities. You will collaborate closely with research groups to achieve maximum benefit for all parties involved.

You will manage the Partners' annual membership, including renewals, tracking project activity and/or the use of their products and services, and facilitating necessary meetings and activities. You must take a proactive approach to maintaining active and integrated engagement. As the main day‑to‑day point of contact, you ensure a positive Partner experience. Ultimately, you are responsible for the relationship and will be measured based on your Partners' engagement levels, contribution, participation, and satisfaction.

• Build strong relationships:
  Cultivate robust, long‑lasting relationships with key stakeholders through integrity, transparency, and regular communication. This involves frequent visits to Partner sites and hosting visits to the AMRC.
• Act as primary liaison:
  Serve as the first point of contact into the AMRC, answering queries, problem‑solving, and connecting Partners with appropriate AMRC colleagues and the wider Partnership community. Proactively identify and promote collaboration opportunities, facilitating the necessary practical arrangements.
• Maintain network and succession:
  Identify and maintain a comprehensive network contact list for both Partners and AMRC teams, defining key roles within each business, and ensuring succession planning is in place for personnel changes.
• Develop strategic engagement plans:
  Working collaboratively with colleagues and Partners, develop and deliver strategic engagement and collaboration plans for your industrial Partner(s).
• Maintain in‑depth knowledge:
  Proactively maintain in‑depth knowledge of AMRC strategy, capability, processes, and personnel. Use this knowledge, including relevant examples, to steer and support your Partner(s) through all aspects of working with the AMRC.
• Project and activity oversight:
  Maintain comprehensive oversight of all relevant Partner activity and opportunities across the AMRC. Follow up as appropriate, supporting the Partner(s) to maintain clear transparency of project status and escalating issues as required. Where necessary, act in the Partner's interest to further project activity and aid successful delivery.
• Identify opportunities:
  Work with Partners to fully understand the breadth and depth of their organisation and actively seek out and execute opportunities across the full capability of the AMRC.
• Facilitate technical alignment:
  Liaise effectively between AMRC technical staff and the Partner's technical team. Mediate and successfully resolve conflicts, ensuring good working relationships are maintained.
• Promote awareness:
  Work with Partners to find and execute opportunities to raise internal and external awareness of the capability and/or opportunities for collaboration within both organisations.
• Market insight:
  Work with Sector Theme Leads to provide and receive information regarding a future view of emerging trends and drivers for your Partners' sectors that could impact the AMRC's effectiveness.
• Manage membership and in‑kind:
  Manage the Partners' annual…