Move In Coordinator; Temporary Position

Position: Move In Coordinator (Temporary Position)
Move-In Coordinator - Independent & Assisted Living (Temporary

Position)

Location: The Osborn - Rye, NY
Department: Sales
Reports To: Vice President of Sales
Pay Range: $30.76 - $34.08 per hour

Schedule Monday - Friday 9am to 5pm

Position Summary

The Move-In Coordinator is the primary point of contact for new residents and their families throughout the move-in process for Independent Living and Assisted Living at The Osborn. This temporary position is responsible for managing all logistical, administrative, and communication aspects of a resident's transition, ensuring a seamless, welcoming, and supportive experience.

Working cross-functionally with Sales, Nursing, Resident Services, Facilities, Dining, Housekeeping, and external vendors, the Move-In Coordinator ensures apartments are fully prepared and all resident needs are met prior to and following move-in.

This role is critical to creating strong first impressions, supporting occupancy goals, and delivering an exceptional resident experience across all levels of care.

Key Responsibilities

Move-In Planning & Coordination

• Serve as the primary liaison for new residents and families from deposit through post move-in follow-up
• Coordinate move-in timelines, unit readiness, and key distribution
• Schedule and oversee move-in dates and welcome processes
• Partner with Maintenance, Housekeeping, and IT to ensure apartments are move-in ready
• Communicate resident-specific needs (mobility, cognitive, medical, or safety) to appropriate teams

Documentation & Compliance

• Manage and track all required move-in documentation, including agreements, insurance, health records, and financial paperwork
• Coordinate Assisted Living assessments and obtain necessary approvals
• Maintain accurate records in PCC and CRM systems in compliance with DOH regulations and company policies
• Prepare and organize completed files for leadership review and sign-off

Resident & Family Support

• Provide guidance, reassurance, and consistent communication throughout the transition process
• Educate residents and families on community services, policies, and daily life
• Serve as a key resource during the initial adjustment period and promptly address concerns

Cross-Department Collaboration

• Act as the central communication hub between Sales, Nursing, Dining, Maintenance, Life Enrichment, and other departments
• Support the Sales team with tours, follow-ups, and transitions from prospect to resident

Post Move-In Follow-Up

• Conduct resident satisfaction check-ins after move-in
• Address outstanding issues and escalate when necessary
• Gather feedback and partner with leadership to improve the move-in experience

Qualifications

Education & Experience

• Associate's or Bachelor's degree in Business, Marketing, Healthcare Administration, Social Services, or a related field (preferred)
• Minimum of 2 years of experience in senior living, healthcare, hospitality, or customer-facing roles
• Experience with Assisted Living regulations and assessments preferred

Skills & Competencies

• Strong organizational and time management skills
• Excellent interpersonal and communication abilities
• High level of compassion, patience, and emotional intelligence
• Ability to manage multiple priorities across different levels of care
• Proficiency in CRM systems and Microsoft Office
• Detail-oriented with strong follow-through

Work Environment & Requirements

• Ability to walk throughout the community and assist during move-ins
• Availability for occasional evenings or weekends as needed

Position Details

• This is a temporary position supporting operational and occupancy needs
• Pay rate is $30.76 - $34.08 per hour, based on experience

Why Join The Osborn?

• Mission-driven organization with a commitment to excellence in senior care
• Collaborative, supportive team environment
• Opportunity to play a key role in shaping the resident experience