BDC Service Customer Care Representative

Description

Are you a scheduling superstar? A customer-service champion? Do you thrive on a mix of fast-paced phone calls, internet inquiries, and helping customers get their vehicles serviced with a smile? Then buckle up—we want you on our team!

We're looking for a motivated and dynamic Customer Care Service Representative to be the essential link between our customers and our dealership's service department. You’ll be the voice of our initial customer experience, ensuring everyone who reaches out—by phone or internet—is set up for success and satisfaction.

As a Full-Time Customer Care Service Representative, your primary purpose is to respond to internet and phone customer inquiries and help the dealership hit its maximum profit potential on these sales.

• Service Scheduling Guru: Answering incoming calls and online requests to schedule Service appointments. You'll make sure every customer and vehicle detail is verified.
• The Follow-Up Force: Conducting 24-hour reminder calls for all service appointments. You'll also follow up with customers after their service or warranty work to ensure they're satisfied and inform them about satisfaction surveys.
• Internet Lead Hunter: Following up with all internet leads for the Service Department, contacting customers regarding their service inquiries or scheduling requests.
• Tire Specialist: Creating accurate tire quotes
  , ordering tires through approved vendors, and setting up the installation appointments.
• Warranty Watcher: Taking warranty repair orders (ROs) and submitting warranty recalls into GM Global Connect, often working with the Warranty Admin.
• The Go-To Backup: Assisting team members by taking over communications if they need help or are unable to optimally assist a guest.

We’re not just looking for a warm body; we’re looking for a sharp mind!

• Communication
  
  Skills:
  
  You must be a clear communicator who can collaborate, cooperate, and interpret information that isn't always straightforward. Excellent phone skills are a must—you'll use a positive and professional demeanor and tone.
• Tech Savvy: Ability to efficiently use Microsoft Office Suite (especially intermediate Excel), manage files, and quickly learn new software and web-based platforms (like Tekion).
• Customer Obsessed: You must demonstrate an understanding of the customer’s request, offer solutions, prioritize tasks, and have a proactive desire to satisfy their expectations.
• Organized Planner: Ability to handle multiple tasks and varying workloads while anticipating next steps.
• Math Mindset: Basic and intermediate math skills (addition, fractions, algebra concepts, etc.) for quotes and data.
• Confidentiality: High sensitivity for confidential information is key.

• Job Title: Business Development Service (All Levels)
• Reports To: BDC Manager
• Compensation: Hourly
• Position Type: Full-Time
• Typical
  
  Hours:
  
  Monday through Friday 7:00 AM to 5:30 PM, and Saturday 8:00 AM to 4:30 PM. Your shift will be scheduled within these dealership hours.

If you have the skills, the drive, and the attitude to deliver a high-quality customer experience every single time, we encourage you to apply!