Conferencing Technician

Location: St. Louis

Reports To: Director of Technology Services & Support

Summary Description :
The Conferencing Technician is a key member of the Conferencing Team. Trusted to ensure client meetings run smoothly via video Conferencing as well as high-end corporate events. The Conferencing Technician will, as needed, assist the Technical Support Team

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Operates Hardware and Software video Conferencing platforms to assist with administration maintenance

Operates Zoom presentations and sets up live streaming events

Trains staff in all locations on conferencing equipment operations

Provides A/V and conferencing support at meetings and teleconferencing events

Assists in the repair, preventative maintenance and updating of conferencing equipment

Inspects and maintains functionality of Conferencing installations and resolves technical problems as they arise

Provides customer service and IT support to office guests and employees specifically in the client center space

Coordinates with designated contacts in outlying offices regarding the setup of conference rooms for audio, video, and web conferences

Monitors the daily Conferencing conference room schedule and contacts users to determine their Conferencing requirements prior to each scheduled meeting

Assists and participates in implementing and planning Conferencing projects. Make recommendations to IT Management regarding new products that could enhance the Firms' conference systems

Additional Functions (as needed):

Provides Tier II support, assisting the Technical Support team with troubleshooting, diagnosis, and repair of PC's and installed applications.

Supports firm personnel with troubleshooting technical problems both remotely and in person

Assists with the removal and prevention of viruses on firm equipment

Assists with the installation of new computers and printers

Assists with the relocation of computers and printers as needed

Assists with software installation and upgrades.

Position Competencies:

• Education:
  
  High School Diploma or equivalent
• Required Experience:
  
  3+ years' relevant experience in Audio-Visual technologies required, preferably in a professional services environment;
  Working knowledge of audio and video editing; 1+ years of Desktop/Technical Support
• Preferred Experience:
  
  Cisco Conferencing, Zoom Room, Web Ex Hub, Teams, Windows 11
• Decision Making - Identifies issues and can provide suggestions to day-to-day problems; prioritizes and effectively completes daily tasks
• Communication - Shares information by using data and information to support a point of view; keeps team informed about progress and problems.
• Leadership - Gives positive and constructive feedback to peers; trains new employees; finds solutions to a problem; works autonomously
• Continuous Learning - Identifies self-training needs and opportunities; positively accepts changes
• Teamwork - Actively participates in the team and can provide feedback and solutions; listens and responds constructively to others' concerns
• Alignment to Values - Consistently demonstrates the Firm's values and offers constructive feedback to team members regarding the values; strives to learn more and participate in diversity and inclusion efforts; understands and provides support

Supervisory Responsibilities : N/A

Physical Activity :
The employee will be required to sit for prolonged periods and work on a computer. The employee must also have the ability to lift and carry 25-35 pounds.

Travel Required: 15% (3-4 times a year)

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

EEO Statement: Armstrong Teasdale is an equal opportunity employer and will make all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, pregnancy, marital status, sexual orientation, gender identity, citizenship status, disability, veteran status or other protected status, in accordance with federal, state and local laws. At Armstrong Teasdale, we define diversity and inclusion broadly and focus on helping professionals of all races, religions, national origins, gender identities, ethnicities, sexual orientations and physical abilities feel a sense of belonging.

Diversity and inclusion are core values of the firm, and we recognize the richness they bring to our workplace.