Service Desk Technician
Job in
Saint Paul, Ramsey County, Minnesota, 55199, USA
Listed on 2026-06-04
Listing for:
Koitecc Solutions
Full Time
position Listed on 2026-06-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Responsibilities
- Use Hubbard's service management system to monitor and address hardware and software issues, including ticket triage, categorization, and documentation.
- Provide deployment, maintenance, and operational support to employees with PCs, peripherals, and mobile devices.
- Troubleshoot and triage support requests across enterprise and hosted software (e.g., Active Directory, Office
365, Adobe Cloud, ADP), identifying root causes and escalating appropriately. - Continuously learn and adapt to emerging technologies.
- Ensure compliance with security protocols and handle sensitive data responsibly.
- Assist in the development of online knowledge base.
- Collaborate with department projects or testing.
- Works established schedule, with other hours as needed.
- Performs other related duties as assigned.
- A two- or four-year degree in an information technology-related field, combined with one to two years of relevant experience in a similar position.
- Experience with ticket management, remote desktop software, user management, Office 365, and providing support for PC hardware, peripherals, and mobile devices.
- Familiarity with ITIL practices, Apple products, as well as technical certifications are a plus.
- Effective verbal and written communications skills.
- Knowledge of basic cybersecurity, password policies, and data privacy rules.
- Proven ability to collaborate effectively as a team player and build positive working relationships.
- Strong organizational, analytical, and problem-solving skills.
- Dexterity to operate machinery, office equipment, computers, and phones.
- Ability to respond to service calls over the telephone, email, in person and over video.
- Lift and carry up to 30 lbs.
- Ability to sit or stand and work at a computer screen for extended periods.
- Clear communication in English, both verbally and in writing.
- Ability to hear alarms and other audio signals.
- Average pushing, pulling.
- Critical thinking and ability to work under pressure and meet deadlines.
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