Supply Chain, Customer Fulfillment Specialist

SUPPLY CHAIN, CUSTOMER FULFILLMENT SPECIALIST

As a member of the Supply Chain team, the Supply Chain/Customer Fulfillment Specialist plays a pivotal role in driving operational excellence through precise and proactive order management. This position serves as a vital connection between sales teams and supply chain execution—ensuring customer orders are fulfilled accurately, efficiently, and on time. Success in this role requires strong cross‑functional collaboration, the ability to navigate constant change, and a commitment to service excellence in a fast‑paced, high‑growth environment.

• Manage the complete order lifecycle to ensure accuracy, timeliness, and customer satisfaction
• Enter, verify, and follow up on customer orders in accordance with company document control procedures
• Serve as the operational liaison within the Supply Chain team—interfacing with Sales, Production Planning, Warehousing, Logistics, Inventory Control, and Finance
• Build and maintain strong, trust‑based relationships with customers, including replenishment and buying teams
• Coordinate and contribute to month‑end, quarter‑end, and year‑end fiscal close activities, including reconciliation and reporting in collaboration with Finance
• Investigate order discrepancies such as shortages, overages, or delays and communicate resolutions clearly
• Collaborate cross‑functionally to resolve fulfillment challenges and continuously improve service levels
• Deliver timely updates and responsive support to internal and external stakeholders
• Monitor and manage key performance indicators (KPIs), including fill rate and on‑time delivery, to ensure consistent performance against customer expectations

• Bachelor’s degree in Supply Chain, Logistics, Business, or a related field preferred
• Strong computer skills including MS Excel and ability to learn new systems quickly
• Comfortable working in a rapidly growing and constantly evolving environment
• Strong cross‑functional communication and collaboration skills
• Proven ability to manage multiple priorities in a fast‑paced setting
• Exceptional attention to detail and adherence to structured processes
• Problem‑solving mindset with strong critical thinking skills
• Professional written and verbal communication

Typical hiring range: $55,000 to $65,000 annually, based on factors such as education, work experience, skills, certifications, and location. In addition to pay, Dessert Holdings offers benefits such as a choice of comprehensive medical plans, dental and vision insurance, paid vacation and holidays, and retirement contribution to all eligible employees.

Dessert Holdings and its related entities provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other characteristics protected by law.