Education Support Specialist. Salinas LilyLifestyle

Education Support Specialist

Education Support Specialist We are now hiring! We are seeking a detail-oriented and tech-savvy Education Support Specialist to support our growing educational programs for tax professionals nationwide. This role combines customer support, LMS administration, reporting, and data management to help deliver high-quality bilingual education experiences. The ideal candidate is organized, proactive, customer-focused, and comfortable working with technology and educational systems. Pay: $22.00-$30.00 Shift: Mon-Fri 8am-5pm

Job Duties:

• Reporting & Tracking
• Report education hours to the IRS and CTEC
• Track rejected education hours and contact clients to resolve issues
• Create and maintain course codes

Learning Management System (LMS) Support

• Create and update LMS course information
• Build course shells and upload educational content
• Create e-books and upload questions into question banks
• Connect and quality-check course materials
• Support students and clients with education-hour inquiries
• Troubleshoot course access and technical issues
• Assist call center teams with support calls and chats as needed

Qualifications:

• Strong reading, writing, and arithmetic skills
• Comfortable learning and using LMS platforms and customer service software
• Excellent verbal and written communication
• Proficient in Microsoft Word and Excel
• Ability to manage large documents and basic Excel formulas
• Strong time management and organizational skills
• Bilingual Spanish preferred but not required
• Degree in computer science or programming

Why work for Advance Services, Inc.

Advance Services is for and about people; we are your employment specialists. Enjoy our easy application process. You NEVER pay a fee! Weekly pay. Fun Safety and attendance incentives. Health Benefits to keep you and your family healthy. Great Referral Incentives. Advance Services partners with the top companies in the area!