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Multi-Unit Leader

Job in Salisbury - Rowan County - NC North Carolina - USA , 28145
Company: Sonic Drive-In
Full Time position
Listed on 2021-07-03
Job specializations:
  • Management
  • Restaurant/Food Service
Job Description & How to Apply Below
This position is with Great American Hospitality, LLC., a Sonic franchisee.\n\nSONIC is all about having fun while you work and gaining a sense of accomplishment along the way. Not only do you work with fantastic people, you'll get great pay, flexible hours and a cool uniform. \n\nAs a Sonic Multi-Unit Leader, you will be managing the operations of all General Managers and employees within multiple SONIC drive-ins.

You will also be responsible for training and supporting the drive-ins' employees to ensure we provide quality food in a clean, safe and efficient manner so that our guests will have an enjoyable experience at Sonic! The job duties include: \n\n
- Manages, trains, and coaches Working Partners/General Managers and conducts management orientation. \n
- Directs and assigns employees as needed to ensure all aspects of service meet operational standards \n
- Oversee multiple drive-in employees and management in performing all duties in the Basic Stations (Fountain & Frozen, Dresser, Front Swamp, Back Swamp, Grill, Switchboard, Expeditor, Food Prep, Carhop, Skating Carhop and if applicable Drive-Thru) as needed and depending on store volume, during a shift to ensure the preparation (portion control), temperature, packaging, appearance, presentation, taste and service of all menu items meet operational standards.

- Adheres to and monitors management compliance of the drive-in employee handbook, policies and practices. \n
- Takes appropriate action to address employee issues and policy violations and immediately reports all employee issues, complaints and policy violations to his/her immediate supervisor. \n
- Reviews employee and drive-in management work schedules in a timely manner to ensure continuous ability to properly serve guests in accordance with Sonic Drive-In policy and applicable law. \n
- Monitors multiple drive-in cost control procedures for food, labor, paper and inventory. Takes immediate corrective action when necessary. \n
- Monitors performance of vendors. Takes immediate corrective action when necessary. \n
- Audits drive-in employment-related records and payroll records. \n
- Reinforces the importance of placing guest needs first to drive-in management on a consistent basis. \n
- Responds to escalated guest requests and complaints in a respectful manner. Takes immediate corrective action when necessary. \n
- Recruits, interviews and hire management team members to achieve proper staffing levels. \n
- Approves compensation levels of drive-in employees and managers within company guidelines. \n
- Prepares all necessary operational reports for multiple drive-ins. Develops appropriate action plans to resolve unfavorable financial and/or sales trends. \n
- Develops and implements a marketing plan for region. \n\nAdditional


- High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred \n
- Minimum of three (3) years of restaurant management experience (QSR preferred), experience running shifts without supervision \n
- Multi-unit supervision experience is preferred. \n
- Required to work a minimum 5 day workweek including irregular hours, nights, weekends and holidays \n
- Knowledge of recruiting, interviewing and selection practices \n
- Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations \n
- Leadership and supervisory practices and skills; effective verbal and written communication skills \n
- Basic accounting and computer skills \n

- Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems \n
- Problem solving, decision-making and conflict-resolution skills \n
- Abide by the company's appearance, uniform and hygiene standards\n\n\nSure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bee's knees, cruisin' . . . you get the picture! It's downright sensational!! \n\nAll that's missing is you so Apply Today! \n\nSonic and its independent franchise owners are Equal Opportunity Employers.
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