Director – Operational Quality, PBL

Director – Operational Quality, PBL Key Responsibilities Strategic Leadership

• Develop and lead the company’s Operational Quality Vision aligned with business objectives for safety, delivery, cost, and performance.
• Define and implement a Quality Excellence Roadmap to transition from inspection-based quality to process-integrated quality
  .
• Build a continuous improvement culture using Lean Six Sigma
  , root cause analysis
  , and risk-based thinking
  .
• Collaborate with global leadership to ensure alignment between operations, engineering, supply chain, and service teams.

• Lead the deployment and continuous improvement of FLSmidth’s Quality Management System (QMS) across global manufacturing facilities, ensuring compliance with ISO 9001 and customer-specific standards.
• Implement in-process quality systems that use data analytics, process capability studies, and real-time feedback to prevent nonconformance.
• Drive supplier quality performance through audits, scorecards, and partnerships that improve reliability and cost efficiency.
• Oversee nonconformance management, ensuring robust root cause analysis, corrective actions (CAPA), and lessons-learned integration
  .
• Lead manufacturing readiness and First Article Inspection (FAI) programs to ensure successful product launches.

• Build and mentor a global operational quality organization that supports FLSmidth’s high standards of performance, safety, and sustainability.
• Build capability in operational quality engineering
  , metrology
  , and data-driven process control
  .
• Foster collaboration between quality, engineering, operations, and service teams to embed quality into every stage of the product lifecycle.

• Establish and maintain quality KPIs and dashboards (e.g., FPY, COPQ, supplier PPM, warranty claims, audit results).
• Use digital quality tools and analytics to measure, visualize, and drive improvement across production lines and facilities.
• Present quality performance and improvement initiatives to executive leadership and customers.

• Bachelor’s degree in Engineering, Manufacturing, or related technical field (Master’s preferred).
• 10–15 years of quality or operational leadership experience in capital equipment, heavy industrial, or mining OEM environments
  .
• Proven experience transforming global quality systems and implementing preventive quality practices in multi-site global operations.
• Certification in Lean Six Sigma (Black Belt or higher) strongly preferred.
• Experience with ISO 9001
  , APQP
  , PPAP
  , FMEA
  , and process capability studies
  .

• Strong knowledge of machining, fabrication, welding, and heavy assembly processes relevant to mining equipment manufacturing.
• Proficiency with digital quality tools
  , data analytics
  , and QMS/ERP systems integration.
• Deep experience in supplier development and customer quality assurance for engineered-to-order products.

• Strategic thinker with a passion for operational excellence and change leadership.
• Strong communication and influencing skills across all organizational levels.
• Demonstrated ability to build high-performing, collaborative teams that drive results.

Passion for continuous improvement, sustainability, and operational excellence.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and minerals industries – for more information please visit