Collections Specialist

Job Summary

An employer is seeking a Collections Specialist, Accounts Receivable, with strong analytical skills. The role involves managing day-to-day collection activities for commercial accounts with receivable balances ranging from $250K to $35M.

• Contact customers and/or their representatives (related Account Executive, attorney, trustee, designated contact) via phone, mail, or email to resolve past due balances.
• Negotiate mutually acceptable payment arrangements where necessary and follow up on them in a timely manner.
• Accurately document comments/actions taken on customer accounts to maintain good tracking and history on the system(s) of record.
• Facilitate resolution of disputed balances via research and/or reconciliations.
• Provide quality customer service to internal/external customers including reasonable inquiries on collection status and requests for information.
• Maintain established service level agreements with branch locations and other functional areas.
• Meet or exceed established performance metrics.

• 2+ years' experience working in an office setting within collections or accounts receivable exhibiting high level customer service (comfortable on the phones with clients)
• Minimum
  
  Education Required:
  
  High School
• Reliable transportation
• Excel proficiency - VLOOKUPs, Pivot Tables, formulas, etc.
• Higher Education - finance and accounting preferred (Bachelors degree in anything)
• Computer literacy - experience navigating multiple screens and software platforms at any given time - Experience with Salesforce or Workday
• Reviewing contracts for customer payment terms

We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.