Office Support​/Admissions Coordinator - Early Education Center Rock Academy

Office Support - Early Education Center

San Diego, CA Rock Academy

The office support position creates a friendly and professional atmosphere for the front office, provides quality customer service, resolves issues for students and families in a timely manner, and undertakes basic office tasks for the Early Education Center.

• Parent Customer Service:
  Ensures friendly and professional check-in and pick-up environment for EEC families, is the first contact for parent needs; answers phones and emails; checks phone messages and returns as needed.
• Admissions:
  Assist families with application/enrollment questions. Follows up on enrollment leads, contacts families to schedule interviews, helps parents to complete enrolment forms.
• Health Care for Students:
  Call parents to pick up students who may get sick; minor non-emergency care for students who may get injured; data entry for students who are injured or sent home due to illness; manage medication forms for students who need medication on campus; send medical exposure notices when necessary.
• Responsible for opening and/or closing of the front office daily, providing breaks for teachers when needed, and aiding substitute teachers with check-in, assignment notification.

• 3-5 years in a customer service/support role preferred.
• Certified to assist in the EEC classrooms preferred (3 units in each of the following Child Development courses: Family Child and Community, Principals of Child Development, Infant/Toddler, Curriculum courses.)

• Current Pediatric CPR and First Aid Certification preferred.
• Strong oral and written communications to verbalize issues clearly, concisely, and competently in positive or negative situations.
• Adapts to changes in the work environment; able to deal with frequent change, delays, or unexpected events with poise and professionalism.
• Experience in conflict resolution with the ability to identify and resolve problems promptly.
• Ability to recognize and maintain confidentiality as appropriate.
• Self-motivated and flexible with strong organizational skills.

• Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.
• Must be able to work independently, communicate effectively, and lift up to 60lbs (with or without assistance).
• This position also may require long periods of sitting, standing, walking, and hand/eye coordination for keyboard data entry and viewing data on a computer monitor.
• External and internal applicants, as well as position incumbents who are or become disabled, as defined under the American with Disabilities Act, must be able to perform the Essential Job Functions either unaided or with assistance of a "reasonable accommodation", if such is determined, on a case-by-case basis.