Branch Supervisor

Job Summary

Responsible for supervising the daily workflow in the operations segment of the Branch while delivering exceptional customer service to external and internal customers. Performs a wide range of Client Services Representative functions and provides exceptional customer service. Ensures compliance with Bank regulations, policies and procedures. Provides approvals, coaching and guidance to Client Service Representatives. Researches and resolves customer inquiries. Prepares managerial reports.

Ensures Trade Finance functions are performed timely and accurately.

• Supervises, oversees and monitors daily Teller, New Accounts, Wire & Remittance functions by assigning work, answering questions, reviewing work, providing approvals, solving problems, and handling complex transactions. Performs branch certifications and gathers records and documentation as needed for both internal audits and regulatory exams.
• Assists Branch Management in the scheduling and planning of staff work schedules to ensure proper branch coverage, high quality services, and effective use of resources. Ensures employees take meal and rest periods and assists in the monitoring and controlling of staff overtime. Functions as joint cash custodian and follows dual control processes in order to secure cash.
• Reviews and approves all transactions within the Branch Supervisor authority limits; refers transactions above the Supervisor’s authority to the Branch Manager or AVP Operations Administrator for approval.
• Identifies, communicates and addresses inconsistencies in procedures and practices to improve consistent service delivery. Routinely reviews requirements with staff to ensure proper procedure, audit and compliance requirements are met. Monitors and responds to branch mail box inquiries.
• Assists Branch Management with sales and branch goals and ensures that operations team understands products and has tools necessary to cross‑sell effectively. Provides coaching designed to meet high sales and service standards, including participation in sales and service programs. Provides input regarding individual employee performance and recommends appropriate courses of disciplinary action.
• Maintains proper security controls regarding currency and negotiable instruments. Reviews reports in order to adequately identify and report all cash transactions and monetary purchases as required by the bank’s BSA/AML reporting and record‑keeping procedures.
• Remains abreast of Bank regulations and implements appropriate policy and procedure changes as instructed by Operations. Maintains a strong knowledge of BSA/AML requirements; monitors cash transactions and prepares CTRs for submission; monitors cash, remittance and deposit transactions for suspicious activity and reports the same to the Branch Manager or Operations Administrator.
• Ensures loan and Trade Finance activities in the Branch are processed timely. Prepares and/or delegates necessary paperwork for transactions; assists the Note Department by posting loan payments; prepares monthly and other managerial reports as required.
• Ensures compliance with Federal and State Regulations including the Bank Secrecy Act, Anti‑Money Laundering Act, USA PATRIOT Act, and OFAC laws and their implementing regulations. Supports Bank compliance efforts by completing required compliance training and ensuring that employees complete their training in a timely manner.
• Performs duties to ensure proper identification and information gathering of all parties subject to SBIC’s Customer Information Program (CIP) and Customer Due Diligence Programs.
• Regular attendance is an essential function of this position.

Supervises two or more employees in the daily operations of the Branch. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; developing, rewarding and disciplining employees; addressing complaints and resolving problems.

• Associate’s Degree in Business Administration or…