Business Operations Lead - Product Partnerships

Responsibilities

The Monetization Product Partnerships team at Tik Tok is dedicated to unlocking unprecedented growth via partnerships. We are looking for a Business Operations Lead to join our Monetization Product Partnerships team.

This is a high-visibility role requiring exceptional leadership, organisational prowess, and a deep understanding of project management within a dynamic, fast-paced environment. You will play a critical role in shaping business priorities, building scalable analytical frameworks, and driving cross‑functional impact. You will also be responsible for coaching talent, stakeholder management, and continuously improving analytics capabilities in a fast‑moving, data‑centric environment.

Monetization Product partnerships are a critical means of scaling interactions between Tik Tok users and merchants across the globe. As a Business Operations Lead, you will be working closely with the Monetization Product Partnerships leadership to establish strategy and processes to maximise the value we can create for our merchants, users, and creators. Tik Tok's product partners span a large and diverse ecosystem of actors, all playing an essential role in bringing product innovation and services to make merchants successful on the platform.

The team’s culture mirrors that of a small start‑up; a team of entrepreneurs and leaders with an eye for what’s next. In this role, you will be exposed to various verticals ranging from retail to media, and will play a critical role in driving alignment across product and business teams to maximize synergies and business outcomes for the ecosystem. Come help us bring #Tik Tok Made Me Buy It  to merchants, buyers, and creators globally.

• Define our program management strategy, standardizing processes, and ensuring the flawless execution of critical initiatives, particularly those related to scalability, efficiency, and innovation
• Manage a portfolio of complex, cross‑functional programs, provide insightful oversight, and serve as a key strategic partner to the leadership team
• Research industries, verticals, markets to establish the most adequate strategy in partnership with the team's leadership and the business development team.
• Lead and develop the Product Partnerships Strategy & Ops team, setting goals, defining team structure, and managing career development
• Design and maintain scalable business performance monitoring systems aligned with company OKRs
• Collaborate closely with Product, Sales, Marketing, and Operations to drive strategic initiatives and optimise resource allocation
• Provide support to the Business Development arm of the team to optimise new deals potential and ecosystem strategy.
• Partner with the monetisation strategy team on key research initiatives to adapt our strategy to market
• Manage core operations for business development efforts the Ecosystem Partnerships business Development team, including annual planning, OKRs, ongoing reporting and contract work, proactively resolving business issues.
• Support the deployment and growth of our activation efforts of our partner solutions to drive maximum impact on our business

• Several years of data analysis, business operations, strategy, consulting, or related analytical experience. High growth tech start‑up experience preferred.
• Extensive experience in program/project management, including proven experience establishing, scaling, and managing operations in addition to resource and budget planning
• Demonstrated ability to influence without direct authority and drive alignment across diverse teams with potentially conflicting priorities
• E‑commerce and/or advertising experience is a plus
• Exceptional data analytics skills.
• Skilled project manager with exceptional organisation. High EQ team‑player with the ability to manage expectations across time‑zones and cultures

• Comfortable working with tight deadlines and changing priorities
• Fast learner, highly entrepreneurial with a good sense of judgement and original thinking
• Personable, collaborative and capable of building relationships cross‑functionally

Tik Tok is the…