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Marketing Research Sr. Specialist

Job in San Francisco - San Francisco County - CA California - USA , 94118
Company: ZenDesk
Contract position
Listed on 2021-02-24
Job specializations:
  • IT/Tech
  • Research/Development
    Clinical Research, Research, Research Associate
Job Description & How to Apply Below
Job Description

Zendesk is looking for a motivated marketing researcher to join our Global Integrated Marketing team as a Global Marketing Research Sr. Specialist to help fuel a phase of rapid growth for our company. This role will be based in San Francisco, CA and will report to the Senior Manager of Global Marketing Research.

To be successful in this role, you should have research expertise, fundamental business sense, data management fluency, and an eagerness to drive business impact through quality research. You should excel at cross-functional and global collaboration across all levels, exhibit a team-player mentality, display a willingness to implement new technologies and processes, and help build a research and data management Center of Excellence.

What you will do:

Help to build and function as the Outbound Research Center of Excellence (COE):

* Optimize strategies, processes and standard methodologies based on performance, issue resolution, and changing market conditions
* Create and optimize reporting, dashboard, and operational processes in partnership with regional Marketing/Sales Operations and global campaign operations
* Evaluate and onboard tools and softwares for research

Conduct custom research:

* Conduct custom research projects (heavily quantitative with some qualitative) to understand and inform planning relating to campaigns optimization, strategic prospect growth, and competitive intelligence
* Analyze data from multiple sources to uncover impactful insights around campaign engagement and conversion
* Create presentations of findings and socialize findings with partners

Work collaboratively:

* Work with cross-functional teams to identify and define key research questions
* Drive data and research consistency in relationships with partners across marketing, sales, operations and analytics
* Manage cross-functional research projects and drive research program forward globally across global teams spanning multiple time-zones

What you bring to the role:

* BS/BA degree in market research, analytics, or related quantitative degree
* 3-5+ years of experience in research/quantitative role with a demonstrated ability to handle large datasets
* Training and experience in quantitative data analysis (R, SAS, SPSS, etc) and quantitative research (survey design, programming, synthesizing data, etc.)
* Experience with data visualization solutions (Tableau, Looker, etc.)
* Previous exposure to qualitative research, and interest/willingness to conduct qualitative research
* Hands-on, get-it-done attitude with excellent project management skills!
* Outstanding cross-group collaboration, interpersonal, verbal and written communication, problem-solving and executive presentation skills are required
* A collaborative, open attitude and a history of working well cross-functionally with local and global teams of different backgrounds and skill levels as well as different time zones
* Comfortable with constant changes and easily adaptable to the changing environments of a fast-paced, growing company!
* Ability to work well independently, complete projects in a timely manner, and prioritize multiple projects to ensure the completion of essential tasks by deadlines!

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.

More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.

Interested in knowing what we do in the community? Check out the Zendesk Neighbor Foundation to learn more about how we engage with, and provide support to, our local communities.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Position Requirements
Less than 1 Year work experience
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