Junior Operations Manager

Planned Companies –Junior Operations Manager – Job Description Summary

This role will report directly to the Operations Manager for the division. You will be responsible to assist with staff, covering of shifts and additional miscellaneous tasks within operations.

Thursday-Monday 4pm-4am (schedule may vary depending on the need)

San Francisco, CA (East Bay and South Bay Area)

$68k-$75k

• Have a solid understanding of each client site, the specific needs, and team schedules.
• Complete site tours regularly.
• Train new associates based on job requirements for superintendents, porters, front desk/concierge/unarmed security guards, etc.
• Ensure job‑specific on‑the‑job training is conducted as per OSHA requirements.
• Monitor performance and any applicable corrective action across all your sites.
• Order appropriate uniforms and appropriate supplies & equipment for each team/location.
• Ensure that all necessary logbooks, timesheets, and tracking are placed at each site.
• Maintain the highest level of Customer Focus and retention – ensure consistent satisfaction, and seamless business transitions.
• Perform site inspections/audits randomly and confirm that the staff is professional, in uniform, wearing the s, as per spec/contracts indicate.
• Accessible to the clients, our management team, and your associates at all times – respond to and handle emergency situations as required.
• You will carry out supervisory responsibilities according to company policies and all applicable federal/state laws.
• Assist with Company projects.

• 2+ years’ experience in a field supervisory or management level position. Previous retail /hospitality in the residential or hotel‑like atmosphere
• Proven ability to manage associates in multiple sites.
• Bilingual in Spanish a plus!
• Strong problem‑solving and decision‑making skills.
• Experience in recruitment, training, and disciplining.
• Possess excellent communication skills, must be proficient in the English language; second language a plus.
• Highly organized, attention to detail, courteous and professional.
• Able to multi‑task and perform well under pressure.
• Strong communication skills, with a high level of professionalism and discretion.
• Solid understanding of MS Office.

• Full‑time employees (defined as working 30 or more hours per week) are eligible for medical, dental, vision and other ancillary benefits.
• All employees (full‑time and part‑time) are eligible to participate in the company’s 401K which has an employer match.

Planned Companies is an equal opportunity employer. Planned Companies does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of employment opportunities and benefits.