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Customer Service Rep Bilingual

Customer Support Agent; Italian Speaking

Job in San Marino, Los Angeles County, California, 91118, USA
Listing for: Neo Group
Full Time position
Listed on 2026-02-07
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Bilingual
Job Description & How to Apply Below
Position: Customer Support Agent (Italian Speaking)
IT Customer Support Agent (Italian Speaking)

Join Neo Group as an IT Customer Support Agent (Italian Speaking) and be part of a dynamic team revolutionizing the iGaming industry. We are seeking a motivated, customer-oriented individual to provide exceptional support to our clients.

Responsibilities:
  • Engaging with customers: Respond promptly and accurately to inquiries via chat and email, providing effective solutions.
  • Resolving challenges: Handle complaints professionally, turning issues into positive outcomes.
  • Ensuring satisfaction: Maintain a courteous and professional communication style to ensure customer happiness.
  • Keeping track: Record all customer interactions and transactions accurately for seamless service.
  • Driving improvements: Identify opportunities for process enhancements and share insights with management.
    • Requirements:
    • Previous experience in customer support or similar role.
    • Excellent written and verbal communication skills in English and Italian.
    • Patience, empathy, and a customer-focused attitude.
    • Strong problem-solving and conflict resolution skills.
    • Ability to multitask and work efficiently in a fast-paced environment.
    Benefits:
    • Be part of a pioneering project to shape and revolutionize a new market brand.
    • Work in an international environment with a passionate, motivated, and professional team.
    • Join a diverse community across multiple global locations, fueling our hyper-growth and success.

    Explore more about Neo Group on our Career Website, Instagram, and Linked In. Apply today and help redefine the future of iGaming!

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