Transportation Coordinator, Alberta; Summer

Why join CMH?

We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life‑changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences – by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people–both employees and guests–who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general.

CMH is where mountain magic happens!

• Safety as a cornerstone.
• Share our passion – every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world‑class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high‑end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli‑hike and heli‑ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

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Position Title:

Transportation Coordinator

Company Name: CMH Heli‑Skiing & Summer Adventures

Reports To:

Manager, Guest Logistics

Locations of Work:
Banff, Alberta

Job Status:
Part‑time and full‑time seasonal from late‑June to early‑September

FLSA Status:
Non‑Exempt

Date of Last Review:
February 2024

Desired

Start Date:

Late‑June 2024

The Transportation Coordinator supports all logistics related to the transportation of guests between key meeting points and CMH staging areas. This role requires a keen eye for operational details, and an ability to problem solve and adapt to unforeseen circumstances.

This is a seasonal position. The CMH summer season runs from late‑June to early‑September. This position calls for schedule flexibility throughout the operating season.

• Coordinate all exchanges and transfers to and from CMH staging areas and key meeting points.
• Perform administrative tasks pertaining to guest transfers and exchange day operations.
• Monitor and process guest and lodge communications related to transportation.
• Coordinate the on‑coach food and beverage program.
• Act as a point‑person for seasonal Transfer Coordinator staff accompanying guests on the coach.
• Follow‑up on guest inquiries with a solution‑focused mindset.
• Problem‑solve logistical changes and impacts from road closures and delays.
• Create exceptional guest moments as the first and last point of contact for the CMH experience.

• Class 5 driver’s license with clean driving record.
• Post‑secondary education in tourism, preferred.
• Experience as a tour guide or group leader, or equivalent experience in the service industry.
• Class 4 driver’s license, and experience driving in winter conditions, preferred.
• Experience with high‑end or luxury customer service, preferred.

• Demonstrates integrity, discretion, and problem solving.
• Has clear attention‑to‑detail with a strong work ethic.
• Seeks and embraces new processes and ideas to help the company succeed.
• Willingness to work long days and flexible to assist in other roles at the lodge, as needed.
• Communicates in an effective and timely manner and incorporates diverse viewpoints into communications.
• Able to openly receive and act on feedback.
• Takes initiative and demonstrates the ability to make quick, informed decisions.
• Able to prioritize tasks in a complex and fast‑paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy,…