Job Description & How to Apply Below
Take on the role of User Support Technician in Sarnia, Ontario, delivering crucial IT help to users. This full-time job centers on troubleshooting and providing user guidance.
With a focus on problem-solving, this permanent position seeks individuals with 1-2 years of experience.
Your role will involve researching solutions using technical documentation, supervising support staff, and maintaining a solutions log. Providing exceptional customer service will be critical to helping users thrive.
Key Responsibilities:
• Assist users in resolving computer issues
• Utilize manuals for effective problem-solving
• Educate users to overcome technical challenges
• Log problems and solutions for reference
• Manage a team of technical support workers
Requirements:
• Between 1 and 2 years of experience necessary
• Technical certificate or diploma required
• Authorization to work in Canada compulsory
• Strong interpersonal skills
• Proficient in business systems and networks
Support users effectively and enhance their tech experiences as a User Support Technician in Sarnia.
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