Project Manager, Print

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TC Transcontinental is a leading North American packaging and print services company with approximately 7,400 employees, focused on flexible packaging, retail services in Canada, and educational publishing. We value respect, teamwork, performance and innovation and are committed to responsible business practices and a sense of belonging for all.

Reporting to the Client Services Manager, the Project Manager will function as a key liaison between the client and manufacturing, coordinating all campaigns and projects from client briefing through production. The role requires on-site work five days a week and may include supporting with other duties (kitting, finishing, etc.).

• Manage Promotional and Core in-store signage programs for small- to medium-scale projects
• Drive overall sales growth and internal profitability of the account
• Lead strategic projects for the account (client-facing and internal) and drive process improvements
• Handle difficult customer issues and maintain long-term relationships
• Ensure proper management of client creative assets and physical inventory
• Develop campaigns based on briefs (distribute distribution lists using query-based tools, generate production and kitting reports, maintain inventories)
• Act as liaison between the client and Production project managers
• Maintain campaign database with the internal technology team (add new query rules and make modifications)
• Facilitate client briefings to review projects with internal teams and Customer Contact Centre
• Produce project estimates, gather specifications, and contribute to client rate cards for new items
• Create, review and distribute production documents and prioritize scheduling to meet requirements
• Coordinate with Production, Kitting, Shipping, and Outside Suppliers as the daily contact for production issues
• Work under the supervision of a team lead or supervisor
• Manage small-dollar-value client relationships
• Maintain customer store/location profiles with attribute information
• Ensure invoicing for all projects, including additional billable charges
• Produce scheduled and ad-hoc reports for clients (inventory, ordering, invoicing, KPIs)
• Prioritize workload amid changing business dynamics and multiple requests
• Contribute to Continuous Improvement efforts and work as part of the team
• Adhere to Environmental, Health and Safety, Human Resources, Quality, Security, and Company policies and procedures

• Post-secondary education with at least three (3) years of related experience in digital print production and account services
• Knowledge of in-store marketing execution, digital print processes, and substrates
• Knowledge of inventory management systems, kitting/distribution processes, and creative workflows
• Strong skills in PC-based software applications, especially Word and Excel
• Excellent oral and written communication and organizational skills
• Ability to work in a fast-paced environment, manage multiple jobs, and prioritize issues daily

• Competitive compensation with performance-based incentives and retirement savings plans with company match
• Customizable group benefits including health, dental, life, disability, and travel insurance
• Paid time off
• Employee discounts and perks
• Career development opportunities
• Inclusive work environment and opportunities for growth

TC Transcontinental is an equal opportunity employer and is committed to fostering a diverse, inclusive, and accessible workplace. We prohibit discrimination and harassment of any kind based on protected characteristics. We provide accommodations in the recruitment and selection process. For accommodations, please contact talent.

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