Lead Education & Community at Siena

Location: Warman

Become the Lead for Education & Community at Siena, where your expertise will empower teams and customers alike. This strategic role emphasizes teaching, community building, and developing impactful educational resources.

In this position, you will transform how Siena's team and its clients understand our unique AI customer experience solutions. Your focus will be on designing and implementing training sessions, onboarding paths, and community initiatives that resonate with users. Through workshops and educational programs, you will ensure a deeper understanding and retention of product knowledge across all audiences.

Key Responsibilities:

• Oversee product education and onboarding for new hires

• Conduct in-depth customer workshops on AI use cases

• Establish a comprehensive demo library for various stakeholders

• Create Siena Academy with tailored learning and certification paths

• Build community engagement initiatives that foster collaboration

Requirements:

• Expertise in AI product functionalities and applications

• Exceptional communication and teaching skills

• Experience in building and nurturing communities

• Adept in curriculum development and educational methodologies

• Enthusiasm for renowned brands like Brooklinen and Coterie

Shape the future of customer experience education and foster a vibrant community at Siena.
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