Account Manager

About Lillio (formerly HiMama) and Our Mission:

At Lillio (formerly HiMama), we are a mission‑driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. We are committed to serving the field as an authentic voice of the early‑childhood education (ECE) workforce, providing programs with all of the building blocks for high‑quality early care and education and helping early educators focus on what matters most for children’s successful development and learning: relationships, play, creativity, and loving, nurturing caregiving.

If you are excited about being part of an impact‑driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private‑equity‑backed company and we’re proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected in 2025 by Time Magazine as one of the world’s top EdTech companies.

Lillio’s customers are at the heart of everything we do. Our Account Management team plays a pivotal role in helping childcare centers grow, streamline operations, and deliver exceptional experiences for families – and this role sits right at the center of that mission.

We’re looking for a driven, consultative Account Manager to join our team and take ownership of expanding adoption of Lillio’s platform across our existing customer base. Reporting to the Manager, Account Management, this is an exciting opportunity to directly influence revenue growth while building genuine, lasting relationships with childcare owners and directors.

As a trusted advisor within your portfolio, you’ll balance deep relationship management with a high‑volume, proactive outreach motion – uncovering expansion opportunities, driving product adoption, and helping customers unlock more value from Lillio every day.

• Build trusted, long‑term relationships with a select book of high‑value accounts.
• Conduct regular check‑ins and business reviews to monitor health, usage, and satisfaction.
• Analyze account performance and recommend ways to maximize adoption and value across the Lillio platform.
• Host webinars, training sessions, and best‑practice workshops to drive engagement.
• Act as a go‑to advisor, ensuring customers see measurable impact on their operations and growth.
• Lead renewal conversations and proactively mitigate churn risk.

• Use segmented data and insights to identify accounts that are underutilizing Lillio’s platform.
• Execute targeted outreach campaigns, tailoring the value proposition to each customer’s needs and goals.
• Run product demos, discovery calls, and education sessions to showcase Lillio’s full capabilities.
• Manage a structured pipeline of expansion opportunities from initial outreach through to closed‑won and full adoption.
• Collaborate with Marketing and Customer Success on campaigns, webinars, and playbooks that generate demand.
• Partner with Onboarding to ensure newly expanded customers drive deep, consistent engagement – not just activation.
• Achieve and exceed monthly expansion targets, contributing directly to Lillio’s growth.

• 3–5+ years of account management, sales, or customer‑facing experience in SaaS or a related industry.
• Demonstrated success in upselling or expansion sales, with a track record of meeting or exceeding revenue goals.
• Comfortable managing a dedicated book of business and proactively engaging the broader customer base to drive growth.
• Strong consultative selling skills – you know how to uncover pain points and connect them to real solutions.
• Excellent relationship‑building skills across diverse personas (owners, directors, operations staff).
• A self‑starter who thrives in a fast‑paced environment and takes ownership of outcomes.
• Energized by targets and metrics – you’re motivated to hit goals, not just…