Customer Support Engineer Schaumburg, IL

Fictiv Exists to Enable Hardware Innovators to Build Better Products, Faster

Fictiv is a global manufacturing and supply chain company that enables organizations to scale across four global manufacturing centers in India, Mexico, China, and the U.S. Fictiv delivers high-quality production, optimizes supply chain logistics, and mitigates risk, allowing customers to move from prototype to full-scale manufacturing quickly and confidently.

The Customer Support Engineer promotes sales of Misumi products through Customer Support channels including email, chat, and phone, application work and special engineering related projects as needed.

• Promote and educate customers such as design engineers, mechanical engineers, buyers and other technical personnel on products and services to increase sales.
• Make and perform technical presentations to design engineering groups as a subject matter expert, clearly and confidently.
• Provide product and design support to increase usage in customer designs.
• Work collaboratively with sales team to achieve growth goals.

• Provide technical design support and education both internally and externally on products including materials, fits, tolerances, lifespans, engineering calculations, sizing, CAD models, website, and functions via phone, email, and chat.
• Handle large, custom, and competitor cross‑over quoting opportunities between customers and internal departments (domestic and overseas) to capture new business.
• Ensure compliance to quality and work with the customer service and procurement teams on quality claims.
• Maintain product databases, website contents, and catalog product information for accuracy and changes.

Other responsibilities may include catalog review, warehouse inventory support, trade show support, and others as necessary.

• Bachelor’s Degree in Engineering (Mechanical, Electrical, or Industrial preferred).
• Minimum 3 years of relevant experience.
• Knowledge of manufacturing processes and equipment preferred.
• Excellent problem‑solving, interpersonal and conflict‑management skills.
• Working knowledge of 3D CAD, Microsoft Office (Excel, Access, Word, PowerPoint), CRM software, VB, VBA (plus).
• Highly motivated, driven, responsible, possess leadership, and results oriented.

None specified.

Ability to travel up to 10% of the time for off‑site customer visits, trade shows, etc.

$65,000 to $80,000 per year, based upon experience.

We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Schaumburg, IL.