Global Delivery Services Lead

Job Description

Client: Large Public Accounting Firm

Title: Global Delivery Center (GDC) Strategy & Operations Lead (Contract)

Duration: 6+ Months

Rate: $120–$140hr (C2C)

Location: Remote (Global collaboration)

We are seeking an experienced Global Delivery Center (GDC) Strategy & Operations Lead to support the design, expansion, and operational integration of global IT delivery capabilities. This contract role will focus on strengthening foundational GDC frameworks, supporting regional site readiness, and enabling the successful transition of IT services into global delivery models.

This role partners closely with senior IT and operations leaders to ensure global consistency, scalability, and operational excellence across delivery centers in EMEA, APAC, and LATAM.

• Support the development and refinement of the GDC operating framework, including governance, processes, KPIs, and workforce planning.
• Assist in standing up and stabilizing GDC locations across EMEA, APAC, and LATAM, ensuring alignment with global delivery standards.
• Contribute to onboarding playbooks, transition processes, and center‑of‑excellence practices to support regional growth and scale.

• Lead key aspects of the transition and rollout of the IT service catalogue across GDC locations.
• Partner with senior leaders across Infrastructure, Service Desk, Cloud, Applications, Security, and related towers to support service transitions.
• Oversee documentation, SOP development, and knowledge transfer activities for transitioned services.

• Act as a senior delivery lead for global delivery initiatives, supporting executive stakeholders.
• Collaborate with global and regional leaders to align on resourcing models, performance expectations, and delivery standards.
• Promote strong collaboration between corporate, regional, and local GDC teams.

• Support the establishment of performance metrics, reporting, and continuous improvement initiatives.
• Identify opportunities for standardization, automation, and process optimization across delivery centers.
• Champion a culture of quality, efficiency, and client‑focused service delivery.

• 8–10+ years of experience in IT service delivery, shared services, global operations, or managed services environments.
• Hands‑on experience supporting the build, expansion, or optimization of IT shared services or global delivery centers.
• Strong understanding of ITIL-based operations and multi‑tower service delivery models.
• Excellent communication skills with the ability to engage senior leaders and cross‑functional teams.
• Fluent, professional English (verbal and written).
• Proven ability to work effectively in complex, multinational environments.

• Experience with nearshore and offshore delivery models.
• Background in enterprise IT functions (Service Desk, Infrastructure, Cloud, Security, Applications).
• Experience supporting moderate to large delivery ramp‑ups (100–300+ resources).
• PMP, ITIL, or related certifications are a plus.