Head of Solutions Delivery

Position Title: Head of Solutions Delivery

Location: New York, NY 10018

The Head of Solutions Delivery is a key member of the IT Leadership Team. This position focuses on ensuring the delivery of IT solutions by defining customer-centric solutions, building, testing, and implementing all aspects of information security to achieve committed business outcomes. The role is accountable for operational stability, quality metrics, application health, and disaster recovery readiness. The Head manages a team of senior-level directors, influencing business strategies and enabling technology and data roadmaps across multiple lines of business including Retail, Small Business, Mortgage Community Banking, Private Bank, Corporate Banking, Shared Services, and Testing Center of Excellence.

The role owns lifecycle methodologies, provides technical leadership, fosters innovation, quality, and continuous improvement, and oversees design of complex software systems while incorporating human-centric design principles.

• Lead delivery of key solution technology initiatives and projects across the full infrastructure portfolio.
• Ensure established project processes and methodologies are followed.
• Ensure solutions operations perform at or above SLA, minimizing business disruption through rigorous standards and execution.
• Build and manage top-flight technology solutions through strong talent management practices and talent hubs geographically.
• Provide monthly regulatory reporting to the FRB and OCC with updates.
• Provide quarterly updates to the CIO and the technology board committee.
• Develop policies, standards, and guidelines for selection, development, and implementation of enterprise solutions.
• Develop and maintain enterprise architecture artifacts and standards for common technologies.
• Develop and maintain current and planned state solution blueprints.
• Participate in the creation and execution of technology strategy for solution platforms, partnerships, and external relationships.
• Work with lines of business to request OPEX and CAPEX investments.
• Use independent judgment and discretion to make decisions and analyze/resolve problems.
• Possibly manage talent functions including employment, performance evaluations, staff development/training, disciplinary actions, succession planning, and compliance requirements.
• Perform special projects and additional duties as required.
• Consistently adhere to regulatory and compliance policies and standards and complete required compliance trainings.
• Maintain compliance with applicable federal, state, and local laws and regulations.

• Education:
  
  High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum 15+ years of overall IT experience with at least 10 years of leadership experience as a Sr. Manager, Director, VP, or CIO.
• 10+ years of experience managing large cross‑functional teams and large business technology domains, strategically influencing senior management and key stakeholders.
• 10+ years of experience developing and administering budgets within 1% forecast accuracy.
• 10+ years of experience in large banking environments, including OCC and regulatory oversight.

• Technical knowledge of current network hardware, protocols, and standards.
• Technical knowledge of operating systems, including Microsoft Windows, Linux, and Unix.
• Demonstrated success in applying best‑practice solutions to achieve desired results.
• Proven ability to ensure technical infrastructure performs according to customer and market demands for service and security.
• Strong customer service orientation with ability to communicate ideas in technical and user-friendly language.
• Reputed partner and collaborator with Operations, Technology, Line of Business partners, and shared service functions.
• Demonstrated competence in leading managers and teams to achieve exceptional results.
• Demonstrated ability to deliver large, transformational programs and projects.
• Strong sense of urgency and understanding of business impact.
• Ability to conduct and direct research into IT issues and products as required.
• Ability to synthesize data and simplify complex concepts.
• Demonstrated strong relationship‑building with stakeholders, communication, and proactive collaboration aligned with enterprise goals.
• Builds trusted client relationships, internal or external, to enhance overall client experience.
• Fosters a positive work culture and productive environment with respect to customer and stakeholder relationships.

• Medical, dental, vision, life, and disability insurance.
• Comprehensive leave program.
• Variable incentives, bonuses, commissions, and other awards as outlined in the offer of employment.
• Pay Range: $ – $.

Flagstar is an Equal Opportunity Employer. We are committed to providing clear and accurate compensation information in accordance with applicable laws.