NEXCOM Hospitality Group General MGR; ROOMS

Job Description - NEXCOM Hospitality Group GENERAL MGR (91-189 ROOMS) (260000K0)

Job Description

Manages one or more Navy Lodge Facilities to ensure operation standards are within Navy Lodge Program guidelines and standards. The incumbent of this position reports directly to a Navy Lodge Regional Manager.

• Maintains contact with guests to ensure satisfaction.
• Responds to all inquiries and complaints.
• Supervises associates and provides adequate staffing for areas of responsibility.
• Ensures training of associates through the Performance Training Program.
• Supervises work schedules, approves vacation, and coordinates with the appropriate personnel office regarding personnel matters.
• Processes local reservations through the Central Reservation Center and maintains the Lodging Management System.
• Conducts inspections of all areas of Navy Lodge operation, identifies problems and/or deficiencies, and implements appropriate corrective measures.
• Follows up to ensure deficiencies are corrected.
• Coordinates minor construction, painting, and preventive maintenance of Navy Lodge facilities.
• Maintains liaison with Navy Lodge Program and other activities, vendors, suppliers, and other appropriate authorities within the local area to ensure adequate levels of guest services and to establish maximum vendor relations.
• Responsible for the proper maintenance of operating records, files, cash control receipts, and the custody of supplies, equipment, and fixed assets for the Navy Lodge.
• Ensures compliance with all safety, fire, and sanitation regulations and is also responsible for the safety/security of Navy Lodge guests and associates.
• Coordinates service requirements with the Acquisition Manager for items, supplies, service, and labor that lend themselves to contract negotiation procedures.
• Develops and administers operating and equipment budgets in conjunction with NEXCOM Navy Lodge Program.
• Responsible for implementing Navy Lodge Program policies and procedures.
• Carries out EEO policies and communicates support of these policies to subordinates.
• Performs other related duties as assigned.
• Must file a Financial Disclosure Report OGE Form 450 as required.

• Minimum of 5 years’ experience consisting of:
  General Experience – 3 years of experience in administrative, technical, or other responsible work which enabled the applicant to gain a general knowledge of operational practices and procedures, skill in dealing with others in person‑to‑person work relationships, and the ability to exercise mature judgment;
  or 1 year of academic study above the high school level may be substituted for 9 months of experience (up to a maximum of a 4‑year bachelor’s degree for 3 years of general experience).
• Specialized Experience – 2 years of progressively responsible experience that provided an in‑depth knowledge of hotel, motel, or institutional management or other related service industry management and operations. Such experience should include background in most of the following: procurement of supplies and equipment, operational efficiency, sanitation, internal finance controls, budgeting, staffing, room design and decorating, or similar work which demonstrated the knowledge and abilities of the operational area.

260000K0

NGIS Great Lakes. Pay Range: $72,083 - $91,534