Delivery Director

IRIS Software Inc. (Financial Services business unit) is seeking an experienced Delivery Director to join its growing organization and manage the overall delivery of IT services and business solutions for a large client in the Chicago area. Delivery Director is mandated with overall delivery governance, managing senior relationships, business growth and developing new value propositions in the existing client portfolio

• Key Responsibilities
• Program management and delivery governance for all projects being delivered by our global delivery teams
• Partner with the global delivery teams to provide effective delivery governance i.e. proactively manage risks, respond to client escalations and troubleshoot delivery or engagement issues
• Develop and track roadmaps and program plans with other delivery leads
• Participate in key projects and deliverable reviews to ensure quality and predictability of delivery
• Manage delivery projects with varied engagement, pricing and execution models across service offerings including application development and maintenance, re-engineering, systems integration, package implementation and production support
• Ensure a great client experience on all existing delivery engagements for the assigned client(s)
• Partner with Client Partners to manage senior client relationships (Director/ VP level) across business, technology and operations
• Provide timely and accurate progress updates on delivery and business opportunities to senior stakeholders (includes C-level) across IRIS and the client organizations.
• Facilitate workshops and mindshare sessions with the clients and other relevant stakeholders around potential new opportunities
• Customize industry prevalent engagement models to suit client requirements and deliver engagements on a multi-year roadmap. These include managed services and global delivery models
• Create opportunities for organic growth within the designated clients’ stakeholders for whom (s) he is managing delivery function
• Provide thought leadership to create business value for the client through IRIS’ service offerings (i.e. solution-based selling)
• Anchor pre-sales effort and demos with support from the sales, pre-sales, delivery teams and practices
• Ensure delivery and contractual compliance across the portfolio
• Support Iris management team and client stakeholders to engineer, scope and plan new projects. This includes and is not limited to –
• Drafting clear and concise Vision & Scope or Epic level documents
• Drafting Statements of Work
• Assisting client teams through JAD sessions to develop high level requirements
• Transition work to Iris’ Global Delivery teams
• Prepare, manage and execute project plans to include project goals, project timelines and delivery milestones
• Identify dependencies on all related functions (infrastructure, testing, info-sec etc.) in the project plans and monitor tasks
• Layout and get buy-in for a change management process and communicate changes in schedule to protect stakeholders and manage their expectations
• Manage and lead the delivery teams through client environments and aligns their conduct and activities to promote Iris’ business interests
• Participate in estimation and prioritization sessions to keep a full backlog of tasks and timelines

If you are interested, please apply or you can send your resume to ras