Telephone Operator

Purpose:

Join our hospital team as a Telephone Operator, where your voice will be the first point of contact in delivering compassionate care and critical support. In this fast-paced role, you'll play a vital part in connecting patients, families, and medical staff with efficiency, empathy, and professionalism—making a meaningful difference every day.

• Train and mentor new telephone operators as needed.
• Perform system data entry tasks upon request to support operational needs.
• Manage calls for multiple answering service clients, following customized protocols for each.
• Respond promptly to emergency codes or STAT page requests with accuracy and urgency.
• Initiate voice paging communications when required by hospital staff or procedures.
• Provide accurate on-call physician information to authorized individuals.
• Use standardized, required phrasing consistently when answering and handling calls.
• Offer dialing assistance and instructions to patients upon request.
• Handle multiple incoming lines simultaneously while maintaining excellent customer service.
• Assess caller needs and efficiently transfer calls or provide requested information, including updates on active pages

This position requires work Sunday-Saturday with rotating days and shifts. May need to work occasional holidays. Position is subject to different shifts/days based on hospital needs.