Customer Service Coordinator

General information

Name

Service Coordinator

#

2602

City

Scranton

State

Pennsylvania

Country

United States

Work Hours

Mon-Fri 8am to 5:00pm

Function

Service Center

Description & Requirements

Job Description

Service Coordinator/Customer Service

The Service Coordinator/Dispatcher handles organizing and managing service activities to ensure efficient and prompt delivery of services to clients or customers. This role involves scheduling, communication, documentation, and coordination between clients, service teams, and other departments to support high service standards and customer satisfaction.

ESSENTIAL RESPONSIBILITIES

* Schedule and dispatch service personnel based on customer needs and availability.

* Serve as the primary point of contact for clients on service requests.

* Maintain correct records of service calls, work orders and customer interactions.

* Coordinate with technicians, vendors, and internal teams to ensure prompt delivery.

* Monitor service progress and follow up to ensure completion and customer satisfaction.

* Prepare and distribute service reports and documentation.

* Aid in managing inventory and ordering of service-related supplies.

* Oversee customer inquiries and resolve issues in a professional and prompt manner.

* Support billing and administrative tasks related to service operations.

EXPERIENCE, EDUCATION &

PHYSICAL REQUIREMENTS

* High School diploma or GED

* Ability in Microsoft Office and service management software.

* Knowledge of scheduling and dispatching best practice.

* Ability to work in a fast-paced, collaborative environment.

* Ability to pass job-related employment screenings.

Compensation & Benefits:

Brady

PLUS offers competitive compensation and a comprehensive benefits package to support the health and well-being of our associates and their families. Benefit offerings include medical, dental, vision, life and disability insurance, flexible spending accounts, Employee Assistance Programs (EAP), 401(k) Retirement and more.

About Brady

PLUS:

Brady

PLUS is a leading national distributor of solutions for Jan San, Food service and Industrial Packaging. We deliver the right SUPPLIES + SUPPORT to ensure businesses are more successful every day. We offer premium brands, expert advice, and exceptional customer experience. Our 6,000 associates across 180+ locations have a passion for delivering innovative solutions for the business challenges of today and tomorrow.

Together, we serve thousands of customers nationwide in end markets including education, government, healthcare, hospitality, restaurants, building services, food packaging & processing, and grocery.  We strive to be the best employer we can. We value people, we embrace change, and we reach higher. Join us and see what the BUZZ is about! To learn more visit us at

Brady

PLUS is an Equal Opportunity Employer. This means that all qualified applicants will receive consideration for employment without regard to race, marital status or civil union status, sex, age, color, religion, national origin, veteran status, mental or physical disability, sexual orientation, gender identity and/or any other characteristic protected by law. We also provide reasonable accommodation for applicants and employees with disabilities

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