Customer Service Representative

Only direct applicants will be considered. Staffing agencies and recruiter submissions will not be accepted.

At 360 Management LLC, we believe in delivering excellence through innovation, dedication, and people‑first values. With a strong commitment to supporting our clients’ missions, we specialize in providing administrative and operational solutions that make a measurable impact.

We are a team driven by integrity, collaboration, and accountability. Our work in the healthcare and enrollment services industries reflects our passion for helping people access the resources they need. By joining 360 Management LLC, you become part of a community that values growth, professional development, and supporting employees in achieving their career goals.

Our mission is simple: to create opportunities, enhance efficiency, and build trust with every client and employee relationship. If you’re looking to join a fast‑growing, mission‑driven company where your work makes a difference, 360 Management LLC is the place for you.

Employment at 360 Management LLC is limited to individuals who are U.S. citizens or who are otherwise fully authorized to work in the United States without the need for current or future employment sponsorship. All applicants must be at least 18 years of age at the time of hire.

Job Title: Customer Service Representative

Location: Remote (Must live in Pennsylvania)

Department: Pennsylvania Independent Enrollment Broker

Work Hours: 9:30 am – 6:00 pm, Monday‑Friday

The Customer Service Representative supports the Pennsylvania Independent Enrollment Broker (PA IEB) program under Maximus operations. This position helps seniors and individuals with disabilities access Home and Community‑Based Services (HCBS) through Medicaid waiver programs by providing clear information, eligibility screenings, and guidance to ensure individuals can remain independent in their homes and communities.

• Serve as the first point of contact for applicants, families, and providers via phone and email.
• Provide accurate information about waiver programs and conduct eligibility screenings.
• Schedule intake appointments and connect applicants to appropriate enrollment brokers.
• Document applicant interactions and maintain detailed records using internal system.
• Respond to inquiries and escalated complex issues when necessary.
• Demonstrate confidentiality and sensitivity when addressing applicant needs.
• Collaborate with supervisors and team members to continuously improve service delivery.
• Meet established performance, accuracy, and attendance standards.

These responsibilities are not exhaustive; additional tasks may be assigned.

• High School diploma or GED equivalent.
• Prior call center or customer service experience.
• Proficiency in multitasking across multiple computer programs.
• Strong verbal communication skills and professional phone etiquette.
• Ability to learn client‑approved scripts and apply them consistently.
• Basic computer/software skills (email, video conferencing, documentation systems).
• Reliable home workspace with privacy, stable high‑speed internet, and a wired Ethernet connection.

• Experience in remote or hybrid customer service roles.
• Background in healthcare or human services.
• Knowledge of Medicaid or related healthcare programs.
• Recent call center experience.
• Familiarity with handling confidential information (HIPAA knowledge preferred).
• Three or more years of customer service or human service experience.

Pay Range: $15.75/hr.

After successfully completing a contingency period of at least 120 days with our company, eligible employees will have access to an excellent benefits package, including full insurance and other benefits effective the first of the month following the end of the probationary period. In addition, employees receive paid time off for Pennsylvania state holidays from day one, provided they work their scheduled hours before and after the holiday.

Note that successful completion of the contingency period does not guarantee employment or hire by any partner organization.

At 360 Management LLC, we…