Case Manager; Multilingual

Lutheran Community Services NW is a non‑profit organization dedicated to serving communities throughout Washington, Oregon, and Idaho with a wide range of services for individuals of all ages and backgrounds. All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope.

As an employer of choice, we’re deeply committed to supporting our employees—because when you’re empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We’re proud to offer a comprehensive benefits package designed to support your well‑being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer‑paid short‑ and long‑term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency‑recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

• Provide culturally and linguistically appropriate case management services to assigned caseload of clients.
• Ensure clients have appropriate healthcare, health insurance, have been connected to available benefits, and received a refugee health screening. Individuals should also be assessed for other social determinants of health needs.
• Conduct home visits, attend medical appointments, and accompany client as appropriate to other community provider appointments.
• Ensure appropriate documentation and gather outcome data under the direction of the Program Manager.
• Provide workshops to eligible individuals on how to navigate the medical system.
• Conduct self‑sufficiency workshops for medically complex individuals.
• Maintain accurate documentation and outcome data to meet program and funder requirements.
• Build and sustain relationships with community partners, service providers, and cultural organizations to strengthen client support networks.
• Reduce cultural and socioeconomic barriers by advocating effectively for client needs and equitable access to resources.
• Uphold confidentiality, HIPAA standards, and agency policies in all aspects of service delivery.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• -2 years of related experience; (specific areas of focus or knowledge that are required)
• Lived experience that enhances relatability to clients being served
• Bachelor’s in or related field; substantial relevant experience will be considered in place of degree
• Credentials may be required depending on individual program or location requirements.
• Fluency in English, both spoken and written
• Intermediate mastery of business applications and productivity suites
• Demonstrates resilience, awareness and self‑regulation in navigating challenges, conflict and obstacles/barriers.
• Thrives in a diverse and multicultural environment; works with cross‑functional teams to develop and implement strategies to enhance end‑user experiences throughout the service lifecycle
• Demonstrates exceptional commitment to serving and advocating for diverse and marginalized populations
• Successfully completes tasks in a low noise / moderately noisy / noisy environment
• Interacts with others and performs tasks in‑person and through the use of technology, with moderate / long periods of stationary activity and minimal / moderate / long periods of increased physical activity including and not limited to (most common physical activities for…